We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Daniella1's avatar
Daniella1
New member | Level 2
4 years ago

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
Desktop
desktop app
Mac OS
Setting up the apps
  • aewen's avatar
    aewen
    4 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
No worries, glad to hear you were able to change the preferences. Let me know if you have any further queries in future.

Enjoy your weekend!
  • dartie's avatar
    dartie
    New member | Level 2
    3 years ago

    Unfortunately none of the above is working for me. I am unable to get the Dropbox app to open and NO it's not appearing in the menu bar. I have tried many things including:

    - restarting the MacBook Pro (M1 chip)

    - adding Dropbox to permissions in system preferences

    - deleting Dropbox and downloading a new version.

    I've noticed that my OneDrive is also having the same issues.

  • meecs's avatar
    meecs
    New member | Level 2
    3 years ago

    I'm having this issue too! Anyone have ideas on how to fix it? When I go into preferences I don't get have "open folders in" as an option.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Unfortunately meecs this is a change in the product - the Dropbox software you saw on the computer was depreciated on the 17th of Jan. As such the only choice and option now is to open finder. 

      • meecs's avatar
        meecs
        New member | Level 2
        3 years ago

        Got it, thanks for the 411! Do you know if Dropbox plans to release a new version? The finder one is not as clean/intuitive 🙂

         

        (And how did you find out this one was removed? I was digging but couldn't spot any notifications.)

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!