Downgraded Dropbox to basic and accidentally deleted entire Dropbox folder from my D Drive

[geoffwales]

I thought it was a full backup, not the actual folder. I see all the files (580GB) on Dropbox online. Can I download the whole lot in one go?

Are they safe or will Dropbox delete them forever? I now have no access to live chat...

[Dondon1975]

Clerer...but not clear!!

Clearly written..nancy!.. But if the thing says location back ups....and there only show In drop box??wa t the eck????..im..more confused!!!...how do I 

Why wd.ya want it not On backup? I thought it was the back up

I'm confuzzzzed..n.worried.my work.stuff.o.mmmyyyyyyy

[Megan]

Hi @Dondon1975, I'm not entirely certain we're on the same page, but I'm here to help as much as possible. 

It seems based on your latest messages that you're not referring to our Backup, but that you're missing some files, right?

You can confirm that you're looking at a newly created account by taking a look at your events page. Do you see any signs of your files there?

What about your deleted files page?

[Dondon1975]

No deleted files.....but I'd like it all back onto drop box.. And a copy onto. A usb. Perhaps.. I have a back up on a pc.and a tablet.. So even tho. Is wasn't on the laptop.. I was able to put files there somehow.. ?!!.

Thanks megan!..

Donna

[Jay]

HI @Dondon1975, you can upload your files to the site using these steps. If you need to download files from the site, these steps should help.

[Dondon1975]

I continue how it's showing in drop box online the correct amount of data, but in the page ?.drop home?.I just do not the nderstand... Can you help further??.. Should I rewind.?..

The friends is now mine.. It's saved stuff to it. I don't mind that

I would prefer alll.my stuff online. How do you do this. Omg.I was you g to upgrade. I 

Cannot do this it's v.difficu!t.

Can we do it remotely?

Can you look in my acccount??

Fifty odd gb..mb..in.my.li.it..i.pay.fifteena.month.for space.. 

I'm giving up. 

I liked it

It's pro

But difficult to und we stand this online and this back up.. Why is it out in 180days??

Why?

Do I need to put it someplace?.or lose..! I don't get it! Illegible my old acer.. I had no bk.up.. 

I tried retrieve. On old.lap.top.seven.versipn...so..in.thr...but in drop box..but not in to my box at right side..

That pops up.. Barr the datta. It's still thr.. So it must be someplace?. 

Can we talk by voice??.

Thanks plz cheers...

Donna n freyah..daughter...

[Dondon1975]

Edit ?? The web??.the computer drive??. Then put files where??. Omg. It looks easy. But it's the folders stuff I don't like at allll!

Help!

I was thinking perfect..for all. But it's not really! I do not know how to do this

Can I have help..and explanation pllleeezz..

Want all online..and why one eighty days??. Where's it to then? Why's it not to straight to online cloud drop.bx..??.. Set to be diffgicult.. I instructions diff...

I really liked it apart from this bit!!

For on!one therapy.business!.n.movin.hebrideas..so...was.like.aye..grt.!!.for.businessess!!!!

Is like to learn!.

[Dondon1975]

The above example is like mine ........

[Dondon1975]

Events yes..no.deletions

[Walter]

Hey @Dondon1975 - I'm afraid I'm not quite sure about the issue you're facing. 

Could you let us know some additional folder and/or send us a screenshot of what's troubling you?