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geoffwales's avatar
geoffwales
Explorer | Level 4
12 months ago

Downgraded Dropbox to basic and accidentally deleted entire Dropbox folder from my D Drive

I thought it was a full backup, not the actual folder. I see all the files (580GB) on Dropbox online. Can I download the whole lot in one go?   Are they safe or will Dropbox delete them forever? ...
deleting
Desktop
Dropbox folder
Syncing
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Dondon1975, I'm not entirely certain we're on the same page, but I'm here to help as much as possible. 

 

It seems based on your latest messages that you're not referring to our Backup, but that you're missing some files, right?

 

You can confirm that you're looking at a newly created account by taking a look at your events page. Do you see any signs of your files there?

 

What about your deleted files page?

Dondon1975's avatar
Dondon1975
Helpful | Level 6
11 months ago

No deleted files.....but I'd like it all back onto drop box.. And a copy onto. A usb. Perhaps.. I have a back up on a pc.and a tablet.. So even tho. Is wasn't on the laptop.. I was able to put files there somehow.. ?!!.

 

Thanks megan!..

 

Donna

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    HI Dondon1975, you can upload your files to the site using these steps. If you need to download files from the site, these steps should help.

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