Desktop app won't install - installer just closes during the installation process

LisaCadiz

I download the installer. It asks if the app has my permission to be installed. I say yes. It runs and looks fine with the bar moving across and everything and then it just closes.

Mark

Did you already have Dropbox installed? If so that is what usually happens if its an update.

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Mark

Did you already have Dropbox installed? If so that is what usually happens if its an update.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

LisaCadiz

yes, I did.

Hannah

Hey @LisaCadiz, thanks for reaching out to us.

To check if the Dropbox app has finished installing or reinstalling, try to look for a small Dropbox icon in your system tray/menu bar; do you see one?

If you do, what do you see when hovering over it with your mouse?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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LisaCadiz

it showed dropbox in the application applications, but as I said, it wasn’t loaded. I uninstalled what was there. I downloaded the off-line installation and that ! Thanks very much to everyone for your suggestions

LisaCadiz

I’m fixed now. It looks like it was installed. All the it would not open. I uninstalled and then tried the off-line installation and that worked

Hannah

I'm happy to hear that, Lisa!

If you have any other issues, don't hesitate to let us know.

Have a great week ahead!

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Desktop app won't install - installer just closes during the installation process

Desktop app won't install - installer just closes during the installation process

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