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Re: Desktop app stopped working on Windows Server 2016 "Couldn't install the desktop app ...&qu

Desktop app stopped working on Windows Server 2016 "Couldn't install the desktop app ..."

petlinx
Helpful | Level 5
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I've been running the Dropbox desktop app on Windows Server 2016 for a couple years, today the application stopped and the Sign In window appeared. When I sign in, I'm able to sign in successfully however when the program tries to launch I get the error "Couldn't install the desktop app on the operating system you're using":

petlinx_0-1725933749166.png

 

Trying to sign in again just repeats the loop. Anyone have any idea what is happening and how to resolve this?

 

1 Accepted Solution

Accepted Solutions

petlinx
Helpful | Level 5
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Found the issue, for some reason it was running in compatibility mode. Right clicked the exe and unchecked compatibility then it started working again.

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3 Replies 3

Rich
Super User II
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@petlinx wrote:

I've been running the Dropbox desktop app on Windows Server 2016 ... I get the error "Couldn't install the desktop app on the operating system you're using"


Dropbox doesn't support Windows Server operating systems.

 

petlinx
Helpful | Level 5
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Hi Rich, I know Dropbox doesnt support Windows Server but it was working fine for years then stopped all of the sudden. 

petlinx
Helpful | Level 5
Go to solution
Found the issue, for some reason it was running in compatibility mode. Right clicked the exe and unchecked compatibility then it started working again.
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