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Forum Discussion
DB Passwords not syncing
When i add a new login/password from a website throug google chrome in a PC (using chrome addon), this info does not sync with my android app.
How can i force syncing between Chrome addon and Androi app?
- Hi bernardomm, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
- Megan
Dropbox Staff
Hi bernardomm, let's see what we can find on this!
Can you try to close and re-open the Dropbox Passwords app on your device?Steps to fully closing an Android app: https://support.google.com/android/answer/9079646
When you re-open the app, are your passwords now synced?
Let me know!- Megan, thanks for the reply.
I've done this several times with no success.- MeganHi there, bernardomm!
Can you try adding a password on multiple devices and seeing if any of your passwords sync? This can help you determine whether the syncing issue is limited to one of your devices.
For example, if your passwords sync between two devices but not a third, we can isolate the issue to the third device.
