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Couldn’t start Dropbox error
When I try to launch Dropbox I get this error alert:
The issue does persist, and the info at C:\Users\~\AppData\Local Temp\dropbox_errorvlznpgwj.txt is:
bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: f8be0426-ffd7-4a04-86ec-000d1662e2e8
pid: 8476
cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\Windows\\System32'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\...\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\...\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\*****\AppData\Local\Temp
TEMP: C:\Users\*****\AppData\Local\Temp
tempdir: 'C:\\Users\\*****\\AppData\\Local\\Temp'
real_path='C:\\Users\\*****\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8050, in main_startup
File "desktop/dropbox/client/main.py", line 2688, in initialize
File "desktop/dropbox/client/main.py", line 1664, in startup_low
File "desktop/dropbox/client/main.py", line 1279, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
File "desktop/dropbox/overrides.py", line 240, in makedirs
File "desktop/dropbox/overrides.py", line 240, in makedirs
File "desktop/dropbox/overrides.py", line 240, in makedirs
[Previous line repeated 1 more time]
File "desktop/dropbox/overrides.py", line 253, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\...'
There is no user [removed per Community Guidelines] on that computer, anymore. How do I fix this?
- Nancy
Dropbox Staff
Thanks for posting on the Community, lepus!
Out of curiosity, do you currently have any antivirus enabled on your computer?
If yes, I’d like you to temporarily disable it, and if you’re not currently on a free Basic plan with more than 3 devices linked, I’d suggest reinstalling the Dropbox app, as well.
Does that seem to fix the issue?
Let me know how it goes.
