'Couldn't complete sign in. Please try again.' error on desktop app

[astronomik77]

Hi, just tried to install Dropbox app on Windows 10 Home. I cannot even get to a window to enter username and password of the Dropbox app. How to solve it?

[astronomik77]

Screenshot attached

[Hannah]

Thanks for bringing this to our attention, @astronomik77.

Can you temporarily disable any security apps you may possibly have, like an antivirus, VPN, firewall etc., to see if that helps?

Also, if you're on a Basic free account, make sure that you have less than 3 devices linked to your account already, in order to sign in to this one.

Let me know how it goes!

[astronomik77]

I have no VPN, turned the firewall off, antivirus off. Still not working out

[Jay]

Hi @astronomik77, if you're on a Basic plan, did you check this page to ensure that you only have 2 devices or fewer currently connected to your account?

[astronomik77 · Accepted solution]

Unbelievable. it was a wrong download package from here: https://help.dropbox.com/installs/download-dropbox 

Instead should have been from here: https://www.dropbox.com/desktop

So, make your own conclusions people