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Chris Brown's avatar
Chris Brown
New member | Level 2
4 years ago

Cannot open Dropbox files within the Files app. on my iPad Pro, since upgrading to iOS 15

Good Evening:   I am trying to troubleshoot a possible issue with access Dropbox-based files, on the iPad Pro, using the Files app., since upgrading to iOS 15. In the past, I would launch the File...
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byron67's avatar
byron67
Explorer | Level 4

I'm having the same problem using an iPad Pro 11" and iPad OS 15.4.1.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi byron67, sorry to hear you're having issues with this.

 

Could you please disable Dropbox as a location in the Files app and re-enable it to see if it makes any difference? 

  • Charles R.5's avatar
    Charles R.5
    Explorer | Level 4
    3 years ago
    It’s easy. Go into your iOS Settings -> [Apps] Dropbox and turn the Allow Tracking switch on/off, depending on which state it is in.
    Then, you will find it clears the Dropbox <-> Files blockage.

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