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Forum Discussion
Cannot connect to Dropbox during desktop installation
Hello, I'm running a PC with windows 8.1. Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck o...
I found the problem ...
The screen saying "Upgrade to Plus" that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed. I had a couple of old devices, I removed them and I was able to complete the installation.
Thanks for trying to help but maybe add that situation to your list of things to try 🙂Juan
Hannah
Dropbox Staff
Dropbox StaffHey Palosanto, thanks for bringing this to our attention.
Connection issues usually have to do with some kind of security app you might have, like an antivirus, a firewall, etc.
Do you have any of those apps and does it help when you temporarily disable them?
Keep me posted.
Hanna,
Like I said I read all the posts and suggestions for hours. Antivirus is disabled, firewall permissions are correct, I've even disable with the same result.
This is a real problem ...The only thing closer to a solution is in this post, go to page 6 at the bottom, but this was done with a Mac, I have a PC and I don't know how to do the same
- Walter
Hey Palosanto, sorry to jump in, but could you send us a screenshot of where exactly you're getting stuck on the desktop app and how it looks in your system tray?
Thanks a bunch!
After installing and logging in, I skip the offer to "Upgrade to Plus" and I land in the blue spinning logo forever.
In the taskbar, the icon is gray and hovering over it displays the attached text.
