Can't start newly installed Dropbox - MacBook Air running Sonoma -

[markmonas66]

Hi

I can't get Dropbox to open after re-installing it on my MacBook Air. I recently upgraded to Sonoma. 

The drop box icon on the menu bar top right appears (greyed) but then I get a box appear saying 'can't start dropbox....' Restarting MacBook made no difference. 

anyone had any nifty solutions?

[Jay]

Hi @markmonas66, thanks for providing these details!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Let me know how it goes!

[markmonas66]

Hi Jay

I have Dropbox for iOS on file manager and it didn’t sync so I have had to uninstall a few time and now it’s not starting at all. The error is:
bn.BUILD_KEY: Dropbox
bn.VERSION: 191.4.4995
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 8369d7c4-372b-5edd-87dc-2e0199b749e7
pid: 6780
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='rachel', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rachel Boyd', pw_dir='/Users/rachel', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='rachel', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rachel Boyd', pw_dir='/Users/rachel', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'rachel'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'rachel'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/rachel'
appdata: '/Users/rachel/.dropbox/instance3'
real_path='/Users/rachel/.dropbox/instance3'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/rachel/Library/CloudStorage/Dropbox'
real_path='/Users/rachel/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/d1/_bqjb3nn0598_1d4y8f4b16m0000gn/T'
real_path='/private/var/folders/d1/_bqjb3nn0598_1d4y8f4b16m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5482, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 556, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/8c120185-51d1-4777-85ca-b8fc10dfb354’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/8c120185-51d1-4777-85ca-b8fc10dfb354’., NSUnderlyingError=0x60000054d080 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}

[Jay]

Thanks for the info, at this point, I think that contacting the support team directly would help you in order for them to assist in more detail.