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Forum Discussion
Can't seem to be able to uninstall Dropbox
I'm having problems with Dropbox on my PC running Windows 10.
I need to uninstall and reinstall but nothing I try allows me to uninstall Dropbox.
I tried the traditional ways and got the 'uninstallation failed' prompt every time.
I also went into the Program folder and tried the Dropbox Uninstaller app there. Didn't work.
What else might I try?
- Hannah
Dropbox Staff
Hey dupecoop, thanks for reaching out to us and sorry to see you're having trouble.
To fix this, open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager".
Then click on the "Processes" tab to see if there are any other Dropbox processes that may be preventing the app from being uninstalled.
You may need to click "Show processes from all users" to check all processes.
If you see any items that refer to Dropbox, or any programs that you may have linked to it:
- Click on the line that references the process to select it
- Click on "End Process"After this, you should be able to follow the uninstall process as normal.
Let me know how it goes!
Thanks for your reply Hannah.
I did as you instructed and I still cannot uninstall Dropbox.
Follow up...
After the uninstaller failed, I checked and Dropbox was gone.
So I tried reinstalling Dropbox and the installer hung (green line moving left to right over and over).
After about ten minutes that box just disappeared. And Dropbox appeared in my list of apps.
However, it doesn't open. I restarted and it still won't open.
Does Dropbox have tech support that will take control of their customer's computer so they can determine the issue? I've tried all the recommended fixes and nothing works. And I depend on Dropbox in my work.
