Megan, thanks for the support here.
It seems that many, perhaps even thousands of your customers had this issue, and I think it behooves you to post an explainer and pin it to the top of this forum—and/or push an update that resolves it ASAP.
Fortunately, I was able to fix the issue without too much trouble:
1. Turned off the "Early releases" option in "General" preferences on Safari browser at: https://www.dropbox.com/account/general
2. Cleared Safari cache, then quit and reopened it and logged back into Dropbox to confirm the above change.
3. Downloaded and installed build from: https://www.dropbox.com/install
I know this hasn't worked for everyone—and while clearing the Safari cache and restarting it might have been overkill, I would encourage anyone still having issues to be sure to verify that "Early releases" is toggled off before downloading the installer (and if the download page was already open, make certain that it's at least been refreshed since changing the settings). I believe I saw a post suggesting that different versions are downloaded from that page depending on the app's current preferences.
The strangest part for me is that I had already turned off "Early releases" in my browser ages ago, thanks to a suggestion from your support team—and I'm 99.9% sure I didn't reenable it, given the issues it caused me in the past. Is there a chance that Dropbox automatically/accidentally reenabled it without my knowledge?
Thanks in advance!
William
