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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
MountainDog's avatar
MountainDog
Explorer | Level 3

Hopefully, DB will push out a fix for Apple Silicon Macs sooner than later.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey everyone, thank you for reporting this issue to us.

 

Like TORLEY suggested, anyone still having this issue, can you go to your account settings, turn off the "early releases" option and then run the Dropbox installer (without uninstalling the previous version) through this link, to see if that helps?

  • bhak's avatar
    bhak
    Helpful | Level 5
    2 years ago

    So far so good.  It would have fallen over by now.  Time will tell.  Thanks.

  • MountainDog's avatar
    MountainDog
    Explorer | Level 3
    2 years ago

    I turned off early release. Downloaded and reinstalled. So far, so good. It's been "up" for a few minutes.

    • CallmeKK's avatar
      CallmeKK
      Explorer | Level 4
      2 years ago

      I have a brand new MBA 15" M2 - and was DB app was fine yesterday and the app died today. After three re-stalls, seems to be ok now. Odd for sure. 

       

      Ventura 13.4 

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