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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
Douglas B.10's avatar
Douglas B.10
Explorer | Level 4

While it starting working again last night. Dropbox wasn't working this morning. I am now reinstalling Dropbox and turning off the early release option to see if that works.

Fluk3's avatar
Fluk3
Helpful | Level 6
2 years ago

Update, now it no longer starts at reboot (it hangs in activity viewer) and I get the error:

 

The application "Dropbox" could not be launched because a miscellaneous error occurred.

 

Contextual menus appear but do nothing when selected (share, send as copy, version history, view on dropbox.com).

 

However, files are apparently syncing to dropbox.com and to other Macs and PCs.

 

But on the macs, the green check mark status does not match the file provider icon status for each file.

 

I am on the early release because I use Adobe apps which require link activation. I was using 12.2.1 on my primary mac to avoid beta dropbox but a necessary macOS repair forced me to update to 12.6.6 😞

 

 

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