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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
Gayle1402's avatar
Gayle1402
Helpful | Level 5

This time I sought help through Live Chat. The support agent instructed me to check a specific setting that Dropbox support on Twitter hadn't mentioned. Here's the link: https://www.dropbox.com/account/general. Under Preferences, I had the "Early releases" option enabled, which was incorrect.

The agent advised me to toggle it OFF.

They explained that the problem stemmed from my system downloading an early, unreleased version, and when I had downloaded the normal version because I had the "early release updates" on, it just automatically updated and fell into the same hole again! 

I followed their instructions to unlink: Look for Devices and then click on the bin and then unlink next to your computer name. https://www.dropbox.com/account/security

Then https://www.dropbox.com/install download and reinstall. 

And all seems to be well. Dropbox has indexed, the menu icon is there, syncing properly and all the right-click context menu items are there too. 

I feel pretty confident that for me, this pesky "early release" box was the answer to my problem. 

TORLEY's avatar
TORLEY
Helpful | Level 5
2 years ago

Thanks for all the tips. Was wondering what the heck was happening.

 

After turning OFF early releases and reinstalling, I got Dropbox to start up again.

 

I didn't have to relink.

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