Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

[joshuaelectric]

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar.  thanks for your assistance!

[Hannah]

Hey @saggyhaggis, happy to hear that the reinstall worked for you!

As for your case, @ken_804, the Dropbox icon is necessary for the app to work correctly, so can you restart your computer, to see if that brings back the Dropbox icon as well?

[ken_804]

hi @Hannah , I restarted and it did not bring back the icon.  When attempting to start Dropbox from the blue icon in my applications folder I get the following:

 

[ken_804]

@Hannah , to be clear, I still do not have the BLACK icon in my menu bar

[Nancy]

Hey @ken_804, hope it’s OK if I jump in. Can we log a ticket for you and investigate this further, since the issue still persists?

[joshuaelectric]

Hi Nancy, i don't believe it's possible for me to execute an Advanced Reinstall in my case since the app does not appear in my 'task bar', which clicking on it is one of the first steps. please advise, thanks

[Nancy]

Hey @joshuaelectric. Since the Dropbox icon isn’t showing in your case, which means that the Dropbox app isn’t running on your computer, you can move on to the next steps directly.

[joshuaelectric]

thanks @Nancy , i believe i've tried all of the steps you've previously mentioned.  do you have any additional suggestions?  thanks

[Jay]

Hi @joshuaelectric, if you're not able to uninstall the Dropbox desktop application, please contact the support team directly for them to investigate this in more detail on their end.

[saggyhaggis]

Just a wild suggestion, but do you have any title bar managers that is perhaps hiding the icon?

[ken_804]

@Nancy yes, please do.  I did another advanced reinstall and the black icon appeared for a few hours.  now it is gone again.