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Forum Discussion
Can't log in to Dropbox in the Android app
Hi, I have Dropbox both on my PC and my Android phone - everything works great. Files are syncing and logon works fine. Last week I got a new phone, and now I can't login to the android app anym...
- Hey banditan, welcome to our Community!
Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?
If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the device and try again to see if that helps?
Let me know how it goes!
Hannah
Dropbox Staff
Dropbox StaffHey banditan, welcome to our Community!
Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?
If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the device and try again to see if that helps?
Let me know how it goes!
Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?
If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the device and try again to see if that helps?
Let me know how it goes!
Hi
I had pretty much the same issue with the same kind of mobile phone.
I checked number of connected devices and it was 3, so I remove my old device and the rest is clear. Problem solved!
However, to me it sounds really weird that instead of receiving a very simple notification, I kept seeing kind of a crash in app, that was driving me nuts.
I had pretty much the same issue with the same kind of mobile phone.
I checked number of connected devices and it was 3, so I remove my old device and the rest is clear. Problem solved!
However, to me it sounds really weird that instead of receiving a very simple notification, I kept seeing kind of a crash in app, that was driving me nuts.
Yeah! Removing the 3rd device helped, but abcense of notification and kinda "crash" on login is crazy! Looks like a bug.
