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Forum Discussion
Can't log in to Dropbox in the Android app
Hi, I have Dropbox both on my PC and my Android phone - everything works great. Files are syncing and logon works fine. Last week I got a new phone, and now I can't login to the android app anym...
- Hey banditan, welcome to our Community!
Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?
If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the device and try again to see if that helps?
Let me know how it goes!
Hi Hannah,
Yes I'm on the free plan, and I had two connected devices (pc and previous phone). I unlinked the old phone so now I have only one connected device.
No unfortunately cleaning the cache didn't help 😭
This is what I did on the new phone:
- Settings / Apps / Dropbox / Storage / Clean cache
- Settings / Apps / Dropbox / Storage / Clean data (Maybe unneccessary but I thought "why not")
- Uninstall the app
- Restart the phone
- Download and install app again
- Tried to log in, but still the same error message
What do I try next?
Also I tried to get the app to send me a link to change password. But no email. I then tried the same procedure on the pc and then I received the email just as expected. And yes I verified that I used the same email in both occasions.
So there's something fishy in how the app is (not) working.
Hi again,
I made a factory reset on the phone and now everything works!
Thanks Hannah for your help.
