Hi All,
Well I recieved a reply back from "customer support" and sent them another reply back...... followed by another reply from dropbox and my final response to them.
As you can see below, they are completely ignoring the main issue regarding the green tick and as far as I'm concerned just fobing me off with stock answers and gobbledegook.
It now seems clear to me that dropbox do not care what their customers think and if they did they would at least give us the option to put the green tick back in the next build release. It is only a piece of code and really isn't that hard to do.
They are only concerned with corporate branding and having the icon look the same across all operating systems and devices.
Thanks for nothing, dropbox!
#BringBackTheGreenTick
Hi John,
Thank you for getting back to me and for providing links to these discussions.
The latest version of the application updates the existing Dropbox icon in your system tray to remove the green checkmark that appeared when Dropbox was reporting "Up to Date". This change provides a more consistent experience of the Dropbox icon between different operating systems.
I can understand why there might be some frustration but as I explained in my previous email, the Dropbox system tray icon indicates two clearly different Dropbox states on Windows and Linux as following:
Fully synced: White Dropbox logo with no other icons on it.
Not connected: Grey Dropbox logo with no other icons on it.
Please note that there is not an option to change the Dropbox system tray icon back to the previous version.
For more information, see the following Help Center article:
www.dropbox.com/help/desktop-web/sync-icons#desktop
I will submit your suggestion as a piece of feedback.
Thank you very much for this feedback. We are always looking for user input when creating the next version of the Dropbox app. I will make sure your comments are passed along to our development team.
Please let me know if there is anything else I can help with.
Regards,
*******
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Hi *******
You seemed to have completely missed the point here. I, like everyone
else now knows how the "new icons" display and work - the issue is
that myself and by the looks of it, everybody else simply doesn't like
the "new look" at all. It doesn't function and is not fit for purpose!
Many people have pointed out on the forum that why change something
that worked perfectly well to a new system that clearly doesn't. I am
using Windows 10 and the dropbox icon now looks permanently offline to
me. It is a white icon, not black and when it is actually offline it
dulls only slightly in colour - and I mean slightly.
I still have green ticks on all my folders etc. - the only place you
have removed it is on the system tray icon - the one place that
everybody uses and likes it.
Interestingly, on the link you provided it says in regards to "files
and folders".....
"Synced
A green circle with a check mark is a wonderful thing and what you'll
see most often. When it appears on an individual file or folder, it
means the file or folder has finished syncing the latest changes."
It's a shame that you don't apply that "wonderful thing" to the
system tray icon any longer.
We shouldn't even be discussing this as it's a 'non-issue'. You had a
system that worked perfectly well that everybody liked and then you
just went ahead and changed it for something that nobody likes - all
for some stupid corporate branding nonsense. The only issue that
should be on the table, now that it's clear that dropbox users do not
like this change is.......... when are you going to bring the green
tick back and how long are we going to have to wait?
I look forward to your response
Regards
John
----------------------------------
Hi John,
Thank you for following up!
If you have a white Dropbox icon on Windows then this means all's good and you're up to date.
Unfortunately, It won't be possible to revert to an older app version and get the green checkmark back.
I have, however, submitted your feedback to our development team for consideration.
Finally, if when you're not connected the icon's colour only changes slightly and doesn't turn gray instead, please be so kind as to send me two screenshots; one showing the Dropbox icon when you're up to date, and another screenshot showing the slight change of colour, so I can look into this behaviour.
If you have questions about how to take a screenshot, please see the following:
http://windows.microsoft.com/en-us/windows/take-screen-capture-print-screen
Thanks in advance for your reply!
Regards,
******
--------------------------------
Hi *******,
There really is no point me sending you screenshots of something that is clearly a backwards step.
The link I sent you of the forum with 18 pages of unhappy dropbox customers should be all you need to know to realise you've made a big mistake by taking away our green tick.
As I said previously; this is corporate branding nonsense with blatant disregard for your customer base.
Regards
John
