You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dversari's avatar
dversari
Explorer | Level 3
3 years ago

Backup

You guys at Dropbox are doing everything to make me (and many others) quit Dropbox. First, you removed the possibility of resolvig symlink. Now you are not allowing to see the backup of an external d...
Desktop
Dropbox Backup
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey dversari, sorry to hear you're having issues with this.

 

Can you please let us know some additional information to make sure we're on the same page?

 

For example,  when you say that Dropbox is not allowing you to see the backup of your external drive as a normal folder, could you elaborate a tad? 

 

Are you referring to the Dropbox backup feature or the ability to store your Dropbox folder on an external drive? 

 

Also, what is your computer's exact OS and the version of the mobile Dropbox app installed there?

 

Any additional information is more than welcome!

  • dversari's avatar
    dversari
    Explorer | Level 3
    3 years ago
    It’s a simple issue. I (and many others) have terabytes of pictures but laptop drives are, usually, at most 1 tb. Once I used to have all the pictures in external drive and symlinked in the macook Dropbox folder. I could simply access them fro mac and phone. The you removed the option but tou introduced the backup of external drive. Thar worked, because once again we could access the backup of the external drive with pictures as a regular folder on dropbox. Now it’s forbidden. How do you think we could manage the issue if not moving to other cloud server?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey dversari, sorry to jump in here.

       

      We do appreciate your feedback about the syncing an external drive and the external drive backup feature.

       

      However, can you clarify what you mean by "forbidden"? Are you not able to see your external drive backup in your Dropbox?

       

      Does it not appear in your backups page?

      • kundrnik's avatar
        kundrnik
        Helpful | Level 6
        2 years ago

        Hannah, are Backups available from Finder like they have been since "backing up to Dropbox" first came out a couple years ago?

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