We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Backed up files disappeared from my laptop but are visible on the website
Hi
I have my documents on my laptop synced to Dropbox and I went on my Files on my laptop before and all my documents had disappeared. I went on Dropbox and it showed I have a new backup location instead of PC, by backups now go to PC2, I'm not sure why it did this but I don't know how to get this folder back on my laptop documents so that I can access all my work on my laptop.
Does anyone know why this backup switched location? And how can I restore all my work to my laptop?
Thanks
Hi
Thanks for the reply, no it should always be connected to my laptop. Every so often I'm not connected to Wifi though but that's never affected my dropbox before.
Sure I attached the screenshot below
- Megan
Dropbox Staff
Thanks for the screenshot Rivkah !
Can you also share with me the syncing status and app version of your Dropbox app?
Just to check if the app is up and running, and syncing properly as it should. When you open your Dropbox folder, there is no sign of your PC2 folder there, right?
Is this the syncing status? Im not sure I did that correctly
On my laptop there is a PC2 folder but it only has downloads in.
When I go on my dropbox this is what I see, if I click on PC, which is where my documents used to be there is nothing there except one folder, and if I click on PC2 it shows only my downloads. I can only get to all my other folders if I click on the words "new location" does that make sense?
Do you know how I can fix it?
- Megan
Hey @Rivkah, is it possible that you enabled Dropbox Backup in a different, second device or a different user profile?
I'd also love to have a screenshot from the app's preferences, under Backups and what you see when you click "Manage Backups".
