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Forum Discussion
Backed up files disappeared from my laptop but are visible on the website
Hi
I have my documents on my laptop synced to Dropbox and I went on my Files on my laptop before and all my documents had disappeared. I went on Dropbox and it showed I have a new backup location i...
Megan
Dropbox Staff
Dropbox StaffHey @Rivkah, is it possible that you enabled Dropbox Backup in a different, second device or a different user profile?
I'd also love to have a screenshot from the app's preferences, under Backups and what you see when you click "Manage Backups".
Hi,
I think my dropbox is still activated on my old laptop which my sister used so maybe she pressed something? Is there a way to delete dropbox from that laptop without deleting it for me?
I attached the screenshot below.
- Megan
Hey Rivkah , thanks for the heads up!
I thought this might be the culprit there. You can delete the backup in your sister's device, using this page online.
If you press delete, then you should be able to delete your backup by unlinking the device from your Dropbox account.
If you have any questions, let me know!
When i go on that page it brings me to this
What am I supposed to press?
If I delete the backups will that not permanently delete them? Or will it make them back on my laptop?
Thanks so much for your help, sorry im not understanding
- Megan
No worries @Rivkah!
You either need access to the PC so you can disable it within Preferences in the Dropbox app, or you need to remove the PC from your list of Linked Devices.
Then that computer is no longer linked to Dropbox so it can't be syncing and the backup feature can't be active.
You can also either try to click "Manage Backups" or the ellipsis button, and follow the steps it gives you there.
