We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Rivkah 's avatar
Rivkah
Explorer | Level 3
8 months ago

Backed up files disappeared from my laptop but are visible on the website

Hi I have my documents on my laptop synced to Dropbox and I went on my Files on my laptop before and all my documents had disappeared. I went on Dropbox and it showed I have a new backup location i...
Desktop
desktop app
Dropbox Backup
File access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for letting us know about this, Rivkah .

 

Was your laptop perhaps disconnected from your Dropbox account at any point?

 

Can you send us a screenshot of what you see on this page?

 

Thanks in advance.

  • Rivkah 's avatar
    Rivkah
    Explorer | Level 3
    8 months ago

    Hi

    Thanks for the reply, no it should always be connected to my laptop. Every so often I'm not connected to Wifi though but that's never affected my dropbox before.

    Sure I attached the screenshot below

     

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!