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Eltary's avatar
Eltary
New member | Level 2
2 years ago

App not work on device Galaxy S23 Ultra

Good day.
I purchased a Samsung Galaxy S23 Ultra device, and the dropbox application behaves very unexpectedly on it, I cannot use it. Below is a link to a video with details of the problem. The screen blinks and then nothing loads.

https://www.dropbox.com/scl/fi/m75dre15q5tpd60x1ymjk/Screen_Recording_20230915_114124_Dropbox.mp4?rlkey=nfuvxlvbw0ayzukl5jqk2ckkw&dl=0

Android OS
Error Messages
Mobile
Mobile App
  • Eltary's avatar
    Eltary
    2 years ago

    Your method didn't help. It helped to remove one of the devices, leave 2 out of 3, and then log in again.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Eltary, thanks for bringing this to our attention.

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


    Keep me updated with any progress!

    • Eltary's avatar
      Eltary
      New member | Level 2
      2 years ago

      Your method didn't help. It helped to remove one of the devices, leave 2 out of 3, and then log in again.

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