Forum Discussion

Helpful | Level 6

9 months ago

Alphabet navigation on ipad disappeared

The alphabet navigation disappeared on our ipad os version 16.7.2, dropbox version 362.7. We rely on that to navigate the numerous files we have. How do I get it back?

Dropbox Staff

Thanks for letting us know about this, TroyP.

Can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

If not, make sure to uninstall/reinstall the app as well and let me know how it goes.

Thanks!

TroyP

Helpful | Level 6

9 months ago

I cleared the cache, restarted, uninstalled and reinstalled and no luck.

Nancy
Dropbox Staff
9 months ago
TroyP, can you send over a screenshot of what you see on your end? If there’s any info you don’t want to show publicly, feel free to mask it before posting it here.
- TroyP
  Helpful | Level 6
  9 months ago
  The first photo shows what we have and the second shows where the alphabet navigation was.
  - BenDBX
    Community Manager
    9 months ago
    Hi TroyP,
    
    We have removed the alphabet navigation, but you should be able to see a navigation bar once you start scrolling down. Can you scroll down in your files to see if it shows up?
    
    Thanks,
    
    Ben