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TroyP's avatar
TroyP
Helpful | Level 6
9 months ago

Alphabet navigation on ipad disappeared

The alphabet navigation disappeared on our ipad os version 16.7.2, dropbox version 362.7.  We rely on that to navigate the numerous files we have.  How do I get it back?
GUI
iPad OS
Mobile
Mobile App
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for letting us know about this, TroyP.

 

Can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

 

If not, make sure to uninstall/reinstall the app as well and let me know how it goes.

 

Thanks!

  • TroyP's avatar
    TroyP
    Helpful | Level 6
    9 months ago

    I cleared the cache, restarted, uninstalled and reinstalled and no luck.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      TroyP, can you send over a screenshot of what you see on your end? If there’s any info you don’t want to show publicly, feel free to mask it before posting it here.

      • TroyP's avatar
        TroyP
        Helpful | Level 6
        9 months ago

        The first photo shows what we have and the second shows where the alphabet navigation was.

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