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pizzadoh's avatar
pizzadoh
Explorer | Level 4
3 years ago

After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Desktop
desktop app
Dropbox Basic
Error Messages
Mac OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Eranjes, sorry to hear about that! 

 

In regards to the issues you mentioned on your Dropbox app with Venture, you also said that you've already contacted our Support team.

 

Can I ask for the ticket number from your communication with our Support? 

 

Keep me posted!

Eranjes's avatar
Eranjes
Helpful | Level 5
2 years ago

Hey Megan,

Of course: Ticketnumber is #21561115.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Eranjes, thank you for this! 

     

    I was able to locate the ticket number, and it seems your case has been escalated to our Advanced team already. Please keep an eye out on the ticket for any updates.

     

    If you need anything else, let me know!

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