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Forum Discussion
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
Hannah
Dropbox Staff
Dropbox StaffHey Bonker, have you updated the Dropbox app to the latest version, to see if that helps, like it did with other users?
Hi Hannah, unfortunately it doesn't help. I still get the same error message (in French in this case - see enclosure) and the same error log file.
Regards
What's a reasonable amount of time to wait for the Support team to respond by email after feeding back that their first proposed fix didn't work?
- Jay
Hi Chris E.8, as the team doesn't work on weekends, it would take at least a full 24 business hours for a reply, depending on your current plan.
It's now been two working days since I replied to the support email team and I've heard... nothing. Paying subscriber for over a decade, I don't know what that's worth, but I'm starting to find out.
To anybody else reading this and looking for answers, I would strongly suggest researching alternative cloud services. Problems can happen with any organization, it's how the company responds that shows how seriously it takes its customers.
There are better options out there.
