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Forum Discussion
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
Hi there. Having the same issue and receiving the same error message. Thank you for your help.
- Hannah
Dropbox Staff
Hey Bonker, have you updated the Dropbox app to the latest version, to see if that helps, like it did with other users?
I have tried all the new links for dropbox downloads that you have given, they don't work for me. For what it is worth, if I used a different (TEST) user on my mac, I can successfully download and open the app, but not if I use my user account which is where have used the dropbox app in the past and where I need to work.
Hi Hannah, unfortunately it doesn't help. I still get the same error message (in French in this case - see enclosure) and the same error log file.
Regards
What's a reasonable amount of time to wait for the Support team to respond by email after feeding back that their first proposed fix didn't work?
