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After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
I am having the same issue. Trying to install the latest version of Dropbox (168.4.4802) on macOS 13.2.1. It fails to launch on every attempt.
I have tried the following steps, and tried each of them multiple times over the last three days. I am posting here in desperation.
- Deleted Dropbox app and reinstalled.
- Rebooted Macbook multiple times
- Followed the instructions for an Advanced Reinstall.
Every time I try to reinstall, Dropbox fails to launch. Copy of log is at the end of this message. Is there anything else I can try, or is it time to migrate everything to a more reliable cloud service?
Thanks.
Copy of log related to previous message:
bn.BUILD_KEY: Dropbox
bn.VERSION: 168.4.4802
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: 62ec9f5e-138f-5251-a616-b347c9ba8011
pid: 2493
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='myusername', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='myname', pw_dir='/Users/myusername', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='myusername', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='myname', pw_dir='/Users/myusername', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'myusername', 'macports', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'myusername', 'macports', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/myusername'
appdata: '/Users/myusername/.dropbox/instance1'
real_path='/Users/myusername/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/myusername/Library/CloudStorage/Dropbox'
real_path='/Users/myusername/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/90/30kr21r11cx9q8dfyf1sj5z40000gn/T'
real_path='/private/var/folders/90/30kr21r11cx9q8dfyf1sj5z40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 819, in wrapper
File "dropbox/client/main.pyc", line 6306, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5848, in _init_components_for_account
File "dropbox/client/main.pyc", line 5772, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 282, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
