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Forum Discussion

pizzadoh's avatar
pizzadoh
Explorer | Level 4
3 years ago

After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Desktop
desktop app
Dropbox Basic
Error Messages
Mac OS
janieva's avatar
janieva
Explorer | Level 3

Hi Hannah, 

I don't get any message error. Though, I can't open the dropbox app on my mac upgraded with ventura. I don't know when my docs will sync. This afternoon, I could see on my dropbox account online that the doc I added this morning had finally synch, but I have no way to know if my files are synchronized or not. I made a test, uploading a new doc in my file, I went online to reload the page again and again, and 10 minutes later, and it had not synchronized yet. 

Previously, I could see an icon telling me if the doc was synch. Also, with a right click, I could go to dropbox online directly to this file. I don't have this option anymore. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I see, thanks for the update, Janie.

 

If you hover your mouse over the Dropbox icon in your menu bar, what's the version and sync status of the app?

  • janieva's avatar
    janieva
    Explorer | Level 3
    2 years ago

    The icon does not appear any more in my menu bar. And when i search in my application, I can find the app but it wont open. I tried to upgrade it but did not find how, dit not find the same app neither in app store. 

     

    The version is  92.4.382. 

     

    Thanks a lot 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi janieva, that seems to be a very old version of the Dropbox desktop application, since the current version is 168.4.4802. Could you try installing the app again?

      • janieva's avatar
        janieva
        Explorer | Level 3
        2 years ago

        Thank you for the link of the app dowload. It did work well. 

        Thanks a lot. 

         

        Janie

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