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Forum Discussion

usman4's avatar
usman4
Explorer | Level 3
2 years ago

After uninstalling the app, the drop box icon stays in my file explorer

and this is the error that comes when  i click on it 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi usman4, thanks for bringing this to our attention.

     

    Could you try rebooting your computer to see if this removes the old Dropbox shortcut?

     

    Keep me updated with any progress!

    • usman4's avatar
      usman4
      Explorer | Level 3

      no nothing happens after i restart my computer

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Could you try following these steps in the advanced reinstallation (without getting to the installation stage) to see if this removes the icon?

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