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Account Downgraded and can't make files online-only

Account Downgraded and can't make files online-only

Glen H.5
Explorer | Level 3

I keep getting a message every 15 seconds telling me: "Acount downgraded. Files can no longer be made online-only". All of my desktop icons flash periodically, too, as if they are resetting, and so does my cursor and toolbar icons.

 

I have access to Dropbox (regular account) on all devices, but on my notebook computer, this series of problems shows. I can't even see the Dropbox icon periodically from the taskbar.

 

I'm using the most up to date version on all devices (Windows), 165.4.4300, but on the offending laptop when the Dropbox icon shows, it says Starting.... and doesn't load.

11 Replies 11

neksocialmedia
New member | Level 2

Greetings!

I have same issues, Account downgraded. Files can no longer be made online-only" 

when i try to login to account it's says your account is disabled. any idea what's happening?

Megan
Dropbox Staff

Hi @neksocialmedia, let's jump right into this! 

 

Were you part of a Dropbox Business team, before this happened? Is it possible that if you were part of a team, the admin removed you from it? 

 

When did this start happening, and have you received any Dropbox emails informing you about your account?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    neksocialmedia New member | Level 2
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    Walter Dropbox Staff
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