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Forum Discussion

yabo's avatar
yabo
Explorer | Level 4
10 months ago

Unable to find/install the app

I was unable to figure out how to get the latest windows app. I followed the steps in the tool to download it but it was only encouraging me to download the chrome extension, which I already have. He...
Desktop
Dropbox Dash
  • DBXjames's avatar
    DBXjames
    9 months ago

    Hi everyone! (yabo jsml Megan Jay)

     

    Thanks for your patience while we looked into this. At this time, we're currently investigating an issue with the installer link redirecting improperly. 

     

    In the meantime, feel free to use one of these direct installer links for Dropbox Dash below (depending on your computer's platform):


    •  (Mac): mac.x86_64
    • ❖ (Windows): win.x86_64
     

    Feel free to reach out to the support team using this link if any further troubleshooting assistance is needed. Thanks again!
     
    James
    Advanced Support | Dropbox Dash

jsml's avatar
jsml
Explorer | Level 4
Megan, thanks for replying. Unfortunately neither of those links are helpful. The first one doesn’t actually say how to get the desktop app. The second one, as I mentioned, only takes me to connecting apps and installing a chrome extension. It does not offer an app after that.
DBXjames's avatar
DBXjames
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi everyone! (yabo jsml Megan Jay)

 

Thanks for your patience while we looked into this. At this time, we're currently investigating an issue with the installer link redirecting improperly. 

 

In the meantime, feel free to use one of these direct installer links for Dropbox Dash below (depending on your computer's platform):


•  (Mac): mac.x86_64
• ❖ (Windows): win.x86_64
 

Feel free to reach out to the support team using this link if any further troubleshooting assistance is needed. Thanks again!
 
James
Advanced Support | Dropbox Dash

  • jsml's avatar
    jsml
    Explorer | Level 4
    9 months ago

    Thank you! It's actually been an issue for quite some time, I only now got really motivated to post a question about it because I quite like the app! May I suggest that you make those download links publicly and easily available? 

  • Giantprodr's avatar
    Giantprodr
    New member | Level 2
    2 months ago
    Cảm ơn bạn về sự đóng góp ý nghĩa này
  • Chris_ss's avatar
    Chris_ss
    New member | Level 2
    13 days ago

    Yeah, you'd think Dropbox would make this easy to find:  https://www.dropbox.com/install

    But you'd be wrong. I have an account. Nowhere on my account do I see an option to download the app for my Windows PC.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      13 days ago

      Hey Chris_ss -  could you clarify if you're trying to install the Dropbox desktop app or the Dropbox Dash app instead?

      • Chris_ss's avatar
        Chris_ss
        New member | Level 2
        13 days ago

        I was able to download the desktop app. I don't need anything else. Thank you.

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