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Forum Discussion
Unable to find/install the app
I was unable to figure out how to get the latest windows app. I followed the steps in the tool to download it but it was only encouraging me to download the chrome extension, which I already have. He...
Hi everyone! (yabo jsml Megan Jay)
Thanks for your patience while we looked into this. At this time, we're currently investigating an issue with the installer link redirecting improperly.
In the meantime, feel free to use one of these direct installer links for Dropbox Dash below (depending on your computer's platform):
• (Mac): mac.x86_64
• ❖ (Windows): win.x86_64
Feel free to reach out to the support team using this link if any further troubleshooting assistance is needed. Thanks again!
James
Advanced Support | Dropbox Dash
Jay
Dropbox Staff
Dropbox StaffThat appears to be the same link that I got to in my loom video, it runs the same web page and I end up at the same place - it asks to install the chrome extension, then after a moment it detects I already have it (presumably) and goes to no further steps.
FYI, from the Dash home browser page, I get the same link and result going this route
- Jay
Are you certain that the app isn't already installed? Does the Ctrl+E shortcut not work?
- It was installed, but as you can see in the loom video the desktop app was complaining that it needed an upgrade.
- Jay
Could you attach a screenshot showing the error you're getting about having to update the version of the app? We're not able to open any Loom links for security purposes.
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