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Helpful | Level 6

3 years ago

Solved

dropbox ne démarre pas automatiquement avec windows

Bonjour, je suis un utilisateur de dropbox depuis de nombreuses années. Suite à la mise à jour de nombreux drivers sur mon PC (windows 10), Dropbox ne se lance plus automatiquement avec Windows...

masa_

Helpful | Level 5

9 months ago

simada店から返信がありましたが

「こちらでは2021年の事例を見て、自己で回復可能な場合がありますので、公式サイトにお問い合わせの上、お待ちいただくことをお勧めします。
https://www.dropboxforum.com/t5/%E8%B3%AA%E5%95%8F%E3%81%99%E3%82%8B/Plus%E3%81%AE%E6%9C%89%E5%8A%B9%E6%9C%9F%E9%96%93%E3%81%AA%E3%81%AE%E3%81%ABBasic%E3%81%AB%E5%88%87%E3%82%8A%E6%9B%BF%E3%82%8F%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%A3%E3%81%9F/m-p/556997#M4736%3Futm_source=community&utm_medium=email&utm_campaign=e21 」
とのことでした。
BASICに勝手に格下げされて問い合わせもできないのにどうやって問い合わせろと？
Dropboxの中の方、対応お願いします。

noc2

Collaborator | Level 8

9 months ago

しつこくて申し訳ないのですが、リセラーの好意(再発行)でPlusに復帰できているため、再度原因究明のサポートチケットを切りました。かなりのユーザーはリセラーライセンス再発行で救われたと思いますが、ソースネクスト直販以外で入手された方は、今も絶望していると思います。日本には、たくさんの子、孫リセラーもいます。もう何度目かわかりませんが、Dropbox Japanの方が原因を回答いただけると幸いです。
国の消費者センター駆け込みたくないのは皆様同じだと思いますので。
よろしくお願いいたします。

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プロモーションのDropbox Plusのライセンスキーを取得し、自分のアカウントに追加しました。アカウントの管理のページには、入力したキーがきちんと表示されています。これで、前のライセンスキーの終了に伴い、新しいキーが適用されると思っていましたが、今日、確認したところ、適用されていない状態でBasicにダウンしてしまっていました。サポートに連絡しろという表示は出るのですが、Q&Aばかりで直接問...","body@stringLength":"534","rawBody":"

プロモーションのDropbox Plusのライセンスキーを取得し、自分のアカウントに追加しました。アカウントの管理のページには、入力したキーがきちんと表示されています。これで、前のライセンスキーの終了に伴い、新しいキーが適用されると思っていましたが、今日、確認したところ、適用されていない状態でBasicにダウンしてしまっていました。サポートに連絡しろという表示は出るのですが、Q&Aばかりで直接問い合わせることのできるチャンネルがなく困っています。どうしたら、良いでしょうか？

表示されているライセンスキーの状況を詳しく書くと以下の通りです。

これまで使っていたライセンスキーの申請日及び適用日はいずれも2021/06/21

新しく追加したライセンスキーの申請日は2024/05/11、2024/06/21

どちらのライセンスキーも36ヶ月のものです。

なお、もう一度、新しいライセンスキーを入れても、すでに使用されていると表示されます。

","kudosSumWeight":0,"postTime":"2024-07-02T14:33:10.047-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:アカウントとお支払い","text":"アカウントとお支払い","time":"2019-06-10T07:16:35.989-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:プロモーション、プラン","text":"プロモーション、プラン","time":"2024-07-02T19:06:18.148-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:780762_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6737},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:780762":{"__typename":"Conversation","id":"conversation:780762","solved":false,"topic":{"__ref":"ForumTopicMessage:message:780762"},"lastPostingActivityTime":"2024-08-29T19:39:21.124-07:00","lastPostTime":"2024-08-29T19:39:21.124-07:00","unreadReplyCount":99,"isSubscribed":false},"ModerationData:moderation_data:780762":{"__typename":"ModerationData","id":"moderation_data:780762","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:780762_2":{"__typename":"Revision","id":"revision:780762_2","lastEditTime":"2024-07-02T19:06:18.148-07:00"},"ForumReplyMessage:message:786603":{"__typename":"ForumReplyMessage","id":"message:786603","conversation":{"__ref":"Conversation:conversation:780762"},"author":{"__ref":"User:user:1852229"},"revisionNum":1,"uid":786603,"depth":38,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"subject":"Re: プロモーションのライセンスキーを入力したのにプランが更新されない","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:786603"},"parent":{"__ref":"ForumReplyMessage:message:785622"},"body":"しつこくて申し訳ないのですが、リセラーの好意(再発行)でPlusに復帰できているため、再度原因究明のサポートチケットを切りました。かなりのユーザーはリセラーライセンス再発行で救われたと思いますが、ソースネクスト直販以外で入手された方は、今も絶望していると思います。日本には、たくさんの子、孫リセラーもいます。もう何度目かわかりませんが、Dropbox Japanの方が原因を回答いただけると幸いです。
国の消費者センター駆け込みたくないのは皆様同じだと思いますので。
よろしくお願いいたします。","body@stringLength":"257","rawBody":"しつこくて申し訳ないのですが、リセラーの好意(再発行)でPlusに復帰できているため、再度原因究明のサポートチケットを切りました。かなりのユーザーはリセラーライセンス再発行で救われたと思いますが、ソースネクスト直販以外で入手された方は、今も絶望していると思います。日本には、たくさんの子、孫リセラーもいます。もう何度目かわかりませんが、Dropbox Japanの方が原因を回答いただけると幸いです。
国の消費者センター駆け込みたくないのは皆様同じだと思いますので。
よろしくお願いいたします。","kudosSumWeight":2,"repliesCount":0,"postTime":"2024-08-02T01:59:30.399-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:786603_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":374},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215499":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215499","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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「こちらでは2021年の事例を見て、自己で回復可能な場合がありますので、公式サイトにお問い合わせの上、お待ちいただくことをお勧めします。
https://www.dropboxforum.com/t5/%E8%B3%AA%E5%95%8F%E3%81%99%E3%82%8B/Plus%E3%81%AE%E6%9C%89%E5%8A%B9%E6%9C%9F%E9%96%93%E3%81%AA%E3%81%AE%E3%81%ABBasic%E3%81%AB%E5%88%87%E3%82%8A%E6%9B%BF%E3%82%8F%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%A3%E3%81%9F/m-p/556997#M4736%3Futm_source=community&utm_medium=email&utm_campaign=e21 」
とのことでした。
BASICに勝手に格下げされて問い合わせもできないのにどうやって問い合わせろと？
Dropboxの中の方、対応お願いします。","body@stringLength":"902","rawBody":"simada店から返信がありましたが

「こちらでは2021年の事例を見て、自己で回復可能な場合がありますので、公式サイトにお問い合わせの上、お待ちいただくことをお勧めします。
https://www.dropboxforum.com/t5/%E8%B3%AA%E5%95%8F%E3%81%99%E3%82%8B/Plus%E3%81%AE%E6%9C%89%E5%8A%B9%E6%9C%9F%E9%96%93%E3%81%AA%E3%81%AE%E3%81%ABBasic%E3%81%AB%E5%88%87%E3%82%8A%E6%9B%BF%E3%82%8F%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%A3%E3%81%9F/m-p/556997#M4736%3Futm_source=community&utm_medium=email&utm_campaign=e21 」
とのことでした。
BASICに勝手に格下げされて問い合わせもできないのにどうやって問い合わせろと？
Dropboxの中の方、対応お願いします。","author":{"__ref":"User:user:1856841"},"isEscalated":null,"postTime":"2024-07-27T19:18:27.271-07:00","solution":false,"customFields":[],"kudosSumWeight":0,"repliesCount":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:785622_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":442},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:786603_1":{"__typename":"Revision","id":"revision:786603_1","lastEditTime":"2024-08-02T01:59:30.399-07:00"},"QueryVariables:ReplyList:message:786603:1":{"__typename":"QueryVariables","id":"ReplyList:message:786603:1","value":{"id":"message:786603","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039687526":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039687526","value":{"altText":"{login}'s 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Forum Discussion

dropbox ne démarre pas automatiquement avec windows

MAC 外付けHDDから 特定の日付のデータだけが消える&外付けHDDのアクセス権について

デスクトップのフォルダからファイルを開く

ダウングレードされました。問い合わせ先を知りたいです。

わずかしか使っていないのに容量が一杯と表示されます

ソースネクスト3年版Dropbox Plusを購入し、ライセンスキーを入力しても「このライセンスキーは存在しません」というエラーが起こります。

MAC　外付けHDDから　特定の日付のデータだけが消える&外付けHDDのアクセス権について