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Explorer | Level 3

7 months ago

macOSをSequoiaにアップデートしたらDropboxが使えなくなった

macOSをSequoiaにアップデートしたらDropboxが使えなくなりました。いや正確にいうと、macからDropboxフォルダを見ると全データ、0バイトになっています。このような状況の方いらっしゃいませんか？もし解決できた方がいたら情報をください！今の状況はメニューバーのDropboxアイコンがグレーはんてん↓ Dropboxフォルダのデータは0バ...

Dropbox Staff

7 months ago

Y-araragi さん、

ご対応いただきありがとうございます。

２枚目の画像の左下に「同期中」と記載されておりますが、いかがでしょうか？

Y-araragi

Explorer | Level 3

7 months ago

「同期中」のまま進みません！

丸い矢印が動いてないです。

昨日から「33件のファイルを同期中」になっていて一向に進みません！

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macOSをSequoiaにアップデートしたらDropboxが使えなくなりました。 \n いや正確にいうと、macからDropboxフォルダを見ると全データ、0バイトになっています。 \n このような状況の方いらっしゃいませんか？ \n もし解決できた方がいたら情報をください！ \n 今の状況はメニューバーのDropboxアイコンがグレーはんてん↓ \n \n Dropboxフォルダのデータは0バ...","body@stringLength":"1218","rawBody":"

macOSをSequoiaにアップデートしたらDropboxが使えなくなりました。

いや正確にいうと、macからDropboxフォルダを見ると全データ、0バイトになっています。

このような状況の方いらっしゃいませんか？

もし解決できた方がいたら情報をください！

今の状況はメニューバーのDropboxアイコンがグレーはんてん↓

Dropboxフォルダのデータは0バイト↓

となっております。

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「同期中」のまま進みません！

丸い矢印が動いてないです。

昨日から「33件のファイルを同期中」になっていて一向に進みません！

","body@stringLength":"81","rawBody":"

「同期中」のまま進みません！

丸い矢印が動いてないです。

昨日から「33件のファイルを同期中」になっていて一向に進みません！

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Y-araragi さん、

ご対応いただきありがとうございます。

２枚目の画像の左下に「同期中」と記載されておりますが、いかがでしょうか？

","body@stringLength":"300","rawBody":"

さん、

ご対応いただきありがとうございます。

２枚目の画像の左下に「同期中」と記載されておりますが、いかがでしょうか？

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Y-araragi さん、

Dropbox が正常に動作していることを確認するため、お使いのコンピュータと Dropbox アカウントのリンクを解除してから再リンクさせ、設定し直すことをおすすめします。この操作により、ファイルに影響を与えたりファイルを削除せずに、変更した設定を復元することができます。

ご利用のパソコンとのリンクを解除してから再リンクするには、次の手順に従ってください。

1) システムトレイまたはメニューバーの時計の横にある Dropbox アイコンを右クリックします。
2）検索バーの右側にあるプロフィール写真またはイニシャルをクリックし、［基本設定］を選択します。
3) [アカウント] タブを選択します。
4)［アカウント］タブで［ログアウト］をクリックします。
5) アカウント情報の再入力を求めるメッセージが表示されます。

通常のアクティビティに戻る前に、アカウントのインデックスの再登録や保留中の変更同期を行います。このプロセスには数分かかります。

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これを実行したらメニューバーからDropboxのアイコンが消えました。

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Y-araragi さん、

アプリからログアウトしますと、メニューバーよりDropboxアイコンが消えますので

再度アプリを起動いただきたく存じます。

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