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t_design

Helpful | Level 6

9 months ago

Solved

空っぽにしたのに5.5GBが使用中になっている

それほどアップロードしてないのに容量不足メッセージがでておかしかったので、データを削除しても減らず、むしろ増えたり！？

思い切って全部のデータをオンラインから消去して「すべてのファイル」でもなにもデータがない状態にしたのですが5.5GB/10.85GBの使用量になっています。

キャッシュもクリアできてるはずです。

どうすれば解消できますか？

アカウントとお支払い

ファイルとフォルダ

Sakura K
3 years ago
kirannpos5 さん、こんにちは！

まずは、Microsoftの記事の手順で解決できるかご確認ください。

引き続きエラーが発生する場合は、お手数ではございますが、Microsoftサポートまでお問い合わせいただきますようお願いします！

もし、この他にDropboxデスクトップアプリで問題が発生している場合は、お知らせください。

6 Replies

Hinano Maeta
Dropbox Staff
9 months ago
t_design さん、こんにちは。

データを削除しても5.5GBの使用量があるということですね。

確認しましたところ、まだお客様のアカウントにはフォルダがあり、なお、外付けドライブでバックアップを登録されているようです。

バックアップしたデータはアップロードでなくてもアカウントの容量を使用します。
- t_design
  Helpful | Level 6
  9 months ago
  ありがとうございます。
  このようにご確認いただけるとは思わなかったので、空っぽにした状態5.5GBに、その後2.59GBほどのデータをアップロードしています。その状態でご確認いただいてることかと思います。
  
  外付けドライブのバックアップはすべて拒否していたつもりですがその予定はないので管理画面のどちらから登録を外すことができるのか教えていただければです。
  
  先ほど、データをまた削除いたしまして容量が5.5GBの状態に現在なっております。お手数ですがあらためてご確認いただればです。よろしくお願いします。
  - t_design
    Helpful | Level 6
    9 months ago
    外付けドライブでバックアップ登録につきまして、
    こちらのヘルプページのとおりデスクトップアプリの基本設定から確認しましたが外付けドライブでバックアップを登録はしていない旨の確認をしました。現時点でまだ5.5GBの使用になっております。
    よろしくお願いします。
    https://experience.dropbox.com/ja-jp/resources/how-computer-backup-works

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それほどアップロードしてないのに容量不足メッセージがでておかしかったので、データを削除しても減らず、むしろ増えたり！？

キャッシュもクリアできてるはずです。

どうすれば解消できますか？

","body@stringLength":"213","rawBody":"

それほどアップロードしてないのに容量不足メッセージがでておかしかったので、データを削除しても減らず、むしろ増えたり！？

キャッシュもクリアできてるはずです。

どうすれば解消できますか？

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\n 思い切って全部のデータをオンラインから消去して「すべてのファイル」でもなにもデータがない状態にしたのですが5.5GB/10.85GBの使用量になっています。 \n キャッシュもクリアできてるはずです。 \n どうすれば解消できますか？ \n 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空っぽにしたのに5.5GBが使用中になっている","moderationData":{"__ref":"ModerationData:moderation_data:786374"},"body":"

t_design さん、こんにちは。

データを削除しても5.5GBの使用量があるということですね。

確認しましたところ、まだお客様のアカウントにはフォルダがあり、なお、外付けドライブでバックアップを登録されているようです。

バックアップしたデータはアップロードでなくてもアカウントの容量を使用します。

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ありがとうございます。

このようにご確認いただけるとは思わなかったので、空っぽにした状態5.5GBに、その後2.59GBほどのデータをアップロードしています。その状態でご確認いただいてることかと思います。

外付けドライブのバックアップはすべて拒否していたつもりですがその予定はないので管理画面のどちらから登録を外すことができるのか教えていただければです。

先ほど、データをまた削除いたしまして容量が5.5GBの状態に現在なっております。お手数ですがあらためてご確認いただればです。よろしくお願いします。

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外付けドライブでバックアップ登録につきまして、

こちらのヘルプページのとおりデスクトップアプリの基本設定から確認しましたが外付けドライブでバックアップを登録はしていない旨の確認をしました。現時点でまだ5.5GBの使用になっております。

よろしくお願いします。

https://experience.dropbox.com/ja-jp/resources/how-computer-backup-works

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この度はご対応いただきましてありがとうございました。

誤ってバックアップ設定してしまっていた外付けディスクのリンクを無事に外して容量をゼロにすることができました。助かりました。

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