Estou tendo problemas com alguns arquivos, o Dropbox está excluindo automaticamente arquivos em Excel. E mesmo indo na pasta de excluídos e restaurando o mesmo é excluído logo em seguida novamente, alguém pode me ajudar?
O Dropbox sincroniza as ações dentro da sua conta, como as de eliminação.
Eventos de exclusão ocorrem por exemplo quando alguém reorganiza arquivos em um novo local ou os move para a área de trabalho. Já que os arquivos não estão mais na pasta do Dropbox, essas alterações são sincronizadas tanto com o site como com outros dispositivos vinculados.
Após restaurar os arquivos, você pode ver informações mais detalhadas sobre qual usuário e qual computador adicionou, excluiu ou alterou um arquivo pelo histórico de versões.
Tendo conhecimento de qual o dispositivo e usuário que está efetuando esta ação, poderá se concentrar no local da origem das eliminações.
Ao você tentar determinar a causa das exclusões, fique atento a estes pontos:
1. Se os arquivos foram manualmente movidos para fora da pasta do Dropbox ou eliminados dela.
2. Se o dispositivo apresentou algum problema de disco rígido perto do horário das exclusões. Se o Dropbox não encontra arquivos conhecidos ao iniciar, o programa supõe que você os removeu enquanto não estava em execução.
Embora a maioria das exclusões ocorra quando alguém reorganiza arquivos em um novo local ou os move para a área de trabalho, lembre-se de que as exclusões foram feitas no seu computador e que o Dropbox salva todos os arquivos no seu disco rígido. Assim, qualquer problema que afetar o disco rígido, como uma falha no disco ou dificuldade para escrever nele, pode ter causado as exclusões.
3. Se está executando um software antivírus.
Software antivírus às vezes podem colocar arquivos em quarentena. Se antes estavam no Dropbox, esses arquivos podem ter sido removidos e, como resultado, agora aparecem como excluídos.
4. Se está usando algum programa que modifica arquivos em sua pasta de usuário (que normalmente é onde fica sua pasta do Dropbox). Alguns programas de gerenciamento de áudio e imagem fazem isso.
5. Se seu Dropbox aponta, de alguma forma, para uma fonte de disco não local, como uma unidade de rede ou um disco rígido externo.
se a mídia externa for desconectada do computador em qualquer momento durante a execução do Dropbox, há uma pequena chance de o aplicativo do Dropbox começar a excluir arquivos antes de perceber que a mídia inteira foi removida. Além disso, para o Dropbox funcionar corretamente, a unidade deve ser formatada como NTFS (Windows), HFS (Mac OS X) ou um sistema de arquivos que comporte atributos estendidos (Linux).
Por fim, a pasta do Dropbox é apenas uma pasta normal no disco rígido, e qualquer alteração nela é sincronizada com o site. Problemas da conexão à internet podem atrasar a sincronização para um momento em que “ninguém estava no computador”, mas o horário informado representa o horário real em que o Dropbox sincronizou o evento.
Se houver algo mais que possamos fazer por você, por favor, entre em contato.
O Dropbox sincroniza as ações dentro da sua conta, como as de eliminação.
Eventos de exclusão ocorrem por exemplo quando alguém reorganiza arquivos em um novo local ou os move para a área de trabalho. Já que os arquivos não estão mais na pasta do Dropbox, essas alterações são sincronizadas tanto com o site como com outros dispositivos vinculados.
Após restaurar os arquivos, você pode ver informações mais detalhadas sobre qual usuário e qual computador adicionou, excluiu ou alterou um arquivo pelo histórico de versões.
Tendo conhecimento de qual o dispositivo e usuário que está efetuando esta ação, poderá se concentrar no local da origem das eliminações.
Ao você tentar determinar a causa das exclusões, fique atento a estes pontos:
1. Se os arquivos foram manualmente movidos para fora da pasta do Dropbox ou eliminados dela.
2. Se o dispositivo apresentou algum problema de disco rígido perto do horário das exclusões. Se o Dropbox não encontra arquivos conhecidos ao iniciar, o programa supõe que você os removeu enquanto não estava em execução.
Embora a maioria das exclusões ocorra quando alguém reorganiza arquivos em um novo local ou os move para a área de trabalho, lembre-se de que as exclusões foram feitas no seu computador e que o Dropbox salva todos os arquivos no seu disco rígido. Assim, qualquer problema que afetar o disco rígido, como uma falha no disco ou dificuldade para escrever nele, pode ter causado as exclusões.
3. Se está executando um software antivírus.
Software antivírus às vezes podem colocar arquivos em quarentena. Se antes estavam no Dropbox, esses arquivos podem ter sido removidos e, como resultado, agora aparecem como excluídos.
4. Se está usando algum programa que modifica arquivos em sua pasta de usuário (que normalmente é onde fica sua pasta do Dropbox). Alguns programas de gerenciamento de áudio e imagem fazem isso.
5. Se seu Dropbox aponta, de alguma forma, para uma fonte de disco não local, como uma unidade de rede ou um disco rígido externo.
se a mídia externa for desconectada do computador em qualquer momento durante a execução do Dropbox, há uma pequena chance de o aplicativo do Dropbox começar a excluir arquivos antes de perceber que a mídia inteira foi removida. Além disso, para o Dropbox funcionar corretamente, a unidade deve ser formatada como NTFS (Windows), HFS (Mac OS X) ou um sistema de arquivos que comporte atributos estendidos (Linux).
Por fim, a pasta do Dropbox é apenas uma pasta normal no disco rígido, e qualquer alteração nela é sincronizada com o site. Problemas da conexão à internet podem atrasar a sincronização para um momento em que “ninguém estava no computador”, mas o horário informado representa o horário real em que o Dropbox sincronizou o evento.
Se houver algo mais que possamos fazer por você, por favor, entre em contato.
Olá Irllas , agradecemos por postar na Comunidade do Dropbox.
Entendo que não esteja localizando arquivos em sua conta. Confira aqui métodos de restauração de arquivos.
Para que possamos analisar isso com mais detalhes, entrei em contato com o e-mail vinculado ao seu perfil aqui. Quando tiver tempo, verifique sua caixa de entrada para ver a minha mensagem e podemos prosseguir por lá.
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Bom dia Pessoal.
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Arquivos Excluindo Automaticamente","moderationData":{"__ref":"ModerationData:moderation_data:623500"},"body":"
O Dropbox sincroniza as ações dentro da sua conta, como as de eliminação.
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Eventos de exclusão ocorrem por exemplo quando alguém reorganiza arquivos em um novo local ou os move para a área de trabalho. Já que os arquivos não estão mais na pasta do Dropbox, essas alterações são sincronizadas tanto com o site como com outros dispositivos vinculados.
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Após restaurar os arquivos, você pode ver informações mais detalhadas sobre qual usuário e qual computador adicionou, excluiu ou alterou um arquivo pelo histórico de versões.
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Tendo conhecimento de qual o dispositivo e usuário que está efetuando esta ação, poderá se concentrar no local da origem das eliminações.
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Ao você tentar determinar a causa das exclusões, fique atento a estes pontos:
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1. Se os arquivos foram manualmente movidos para fora da pasta do Dropbox ou eliminados dela.
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2. Se o dispositivo apresentou algum problema de disco rígido perto do horário das exclusões. Se o Dropbox não encontra arquivos conhecidos ao iniciar, o programa supõe que você os removeu enquanto não estava em execução.
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Embora a maioria das exclusões ocorra quando alguém reorganiza arquivos em um novo local ou os move para a área de trabalho, lembre-se de que as exclusões foram feitas no seu computador e que o Dropbox salva todos os arquivos no seu disco rígido. Assim, qualquer problema que afetar o disco rígido, como uma falha no disco ou dificuldade para escrever nele, pode ter causado as exclusões.
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3. Se está executando um software antivírus.
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Software antivírus às vezes podem colocar arquivos em quarentena. Se antes estavam no Dropbox, esses arquivos podem ter sido removidos e, como resultado, agora aparecem como excluídos.
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4. Se está usando algum programa que modifica arquivos em sua pasta de usuário (que normalmente é onde fica sua pasta do Dropbox). Alguns programas de gerenciamento de áudio e imagem fazem isso.
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5. Se seu Dropbox aponta, de alguma forma, para uma fonte de disco não local, como uma unidade de rede ou um disco rígido externo.
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se a mídia externa for desconectada do computador em qualquer momento durante a execução do Dropbox, há uma pequena chance de o aplicativo do Dropbox começar a excluir arquivos antes de perceber que a mídia inteira foi removida. Além disso, para o Dropbox funcionar corretamente, a unidade deve ser formatada como NTFS (Windows), HFS (Mac OS X) ou um sistema de arquivos que comporte atributos estendidos (Linux).
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Por fim, a pasta do Dropbox é apenas uma pasta normal no disco rígido, e qualquer alteração nela é sincronizada com o site. Problemas da conexão à internet podem atrasar a sincronização para um momento em que “ninguém estava no computador”, mas o horário informado representa o horário real em que o Dropbox sincronizou o evento.
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Se houver algo mais que possamos fazer por você, por favor, entre em contato.
Olá Irllas , agradecemos por postar na Comunidade do Dropbox.
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Entendo que não esteja localizando arquivos em sua conta. Confira aqui métodos de restauração de arquivos.
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Para que possamos analisar isso com mais detalhes, entrei em contato com o e-mail vinculado ao seu perfil aqui. Quando tiver tempo, verifique sua caixa de entrada para ver a minha mensagem e podemos prosseguir por lá.
Bom dia, tenho uma conta gratuita no dropbox e todas as minhas fotos foram excluídas, está simplesmente zerado.
Estou desesperada nao sei o que fazer e é terrivel entrar em contato com o dropbox.
não acho nenhum meio de comunicação e o chat é um robô em inglês.
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Dropbox Staff
