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STEVEN AVILES's avatar
STEVEN AVILES
New member | Level 2
3 years ago

Problema de acceso

Tengo un problema con una cuenta del dominio de la empresa, ya que el correo de ingreso fue eliminado y la contraseña que ingreso me dice que no es correcta cuanto anteriormente me dejaba ingresar, no sé si es posible hacer un cambio de correo electrónico para poder cambiar la contraseña porque son del mismo dominio y si alguien sabe como hacerlo.

 

 

Muchas gracias 

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Tengo un problema con una cuenta del dominio de la empresa, ya que el correo de ingreso fue eliminado y la contraseña que ingreso me dice que no es correcta cuanto anteriormente me dejaba ingresar, no sé si es posible hacer un cambio de correo electrónico para poder cambiar la contraseña porque son del mismo dominio y si alguien sabe como hacerlo.

 

 

Muchas gracias 

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Tengo un problema con una cuenta del dominio de la empresa, ya que el correo de ingreso fue eliminado y la contraseña que ingreso me dice que no es correcta cuanto anteriormente me dejaba ingresar, no sé si es posible hacer un cambio de correo electrónico para poder cambiar la contraseña porque son del mismo dominio y si alguien sabe como hacerlo.

 

 

Muchas gracias 

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Hola, STEVEN AVILES:
\n
 
\n
¡Bienvenida a la Comunidad de Dropbox!
\n
 
\n
En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (Cuando accedas al enlace, procura no tener iniciada sesión en una cuenta de Dropbox). 
\n
 
\n
Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).
\n
 
\n
¡Espero que esta información te sea de utilidad! 
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-03-29T00:59:45.763-07:00","lastPublishTime":"2023-03-29T00:59:45.763-07:00","metrics":{"__typename":"MessageMetrics","views":370},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:672212/message:672397","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"3438","rawBody":"
Hola, :
\n
 
\n
¡Bienvenida a la Comunidad de Dropbox!
\n
 
\n
En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (Cuando accedas al enlace, procura no tener iniciada sesión en una cuenta de Dropbox). 
\n
 
\n
Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).
\n
 
\n
¡Espero que esta información te sea de utilidad! 
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:672397_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039682780":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039682780","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039682780":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039682780","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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