We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

arjouns's avatar
arjouns
Explorer | Level 3
2 years ago

No ha sido posible iniciar Dropbox (MacOS Monterrey)

Me pidió actualizar la app tras años utilizándola y al actualizarse y reiniciar el ordenador me dice que "no ha sido posible iniciar Dropbox". Ya le di permisos en accesibilidad. Esta es la info que aparece: 

 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 162.4.5419
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 5ce7a573-4698-5e87-80da-576236cc2c8b
pid: 10423
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='cristhianarjonillagarcia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cristhian Arjonilla Garcia', pw_dir='/Users/cristhianarjonillagarcia', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='cristhianarjonillagarcia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cristhian Arjonilla Garcia', pw_dir='/Users/cristhianarjonillagarcia', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'cristhianarjonillagarcia', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'cristhianarjonillagarcia', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/cristhianarjonillagarcia'
appdata: '/Users/cristhianarjonillagarcia/.dropbox/instance1'
         real_path='/Users/cristhianarjonillagarcia/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/cristhianarjonillagarcia/Library/CloudStorage/Dropbox'
              real_path='/Users/cristhianarjonillagarcia/Library/CloudStorage/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/6z/p229pjyx66v0bcdkvgj323vr0000gn/T'
         real_path='/private/var/folders/6z/p229pjyx66v0bcdkvgj323vr0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 803, in wrapper
  File "dropbox/client/main.pyc", line 6289, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 306, in _wrapped
  File "dropbox/client/main.pyc", line 5816, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5740, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
  File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
  File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
  File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

 

 

Por favor ayuda, lo necesito para trabajo.

 

Gracias

    • arjouns's avatar
      arjouns
      Explorer | Level 3

      Hola Fernando, muchas gracias por contestar.

       

      He realizado todos y cada uno de los pasos indicados en la "configuración avanzada" hasta en dos ocasiones y sigue mostrando el mismo error al tratar de iniciar la app de dropbox. Aquí le dejo el nuevo mensaje por si hubiera cambiado algo respecto al anterior. Por favor ayúdenme, lo necesito para trabajar...

       

      Bajo mi desconocimiento quizás la solución se encuentre en la última línea del mensaje: "fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock""

       

      El mensaje completo:

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 162.4.5419
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
      bn.is_frozen: True
      machine_id: 5ce7a573-4698-5e87-80da-576236cc2c8b
      pid: 546
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='cristhianarjonillagarcia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cristhian Arjonilla Garcia', pw_dir='/Users/cristhianarjonillagarcia', pw_shell='/bin/bash')
      effective_user_info: pwd.struct_passwd(pw_name='cristhianarjonillagarcia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cristhian Arjonilla Garcia', pw_dir='/Users/cristhianarjonillagarcia', pw_shell='/bin/bash')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
           real_path='/'
                  mode=0o40755 uid=0 gid=0
           parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/cristhianarjonillagarcia'
      appdata: '/Users/cristhianarjonillagarcia/.dropbox/instance1'
               real_path='/Users/cristhianarjonillagarcia/.dropbox/instance1'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      dropbox_path: '/Users/cristhianarjonillagarcia/Library/CloudStorage/Dropbox'
                    real_path='/Users/cristhianarjonillagarcia/Library/CloudStorage/Dropbox'
                          mode=0o40700 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                            mode=0o100755 uid=501 gid=20
                      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                            not found
                      parent not found
      tempdir: '/var/folders/6z/p229pjyx66v0bcdkvgj323vr0000gn/T'
               real_path='/private/var/folders/6z/p229pjyx66v0bcdkvgj323vr0000gn/T'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
        File "dropbox/client/main.pyc", line 803, in wrapper
        File "dropbox/client/main.pyc", line 6289, in finish_dropbox_boot
        File "dropbox/client/message_queue.pyc", line 306, in _wrapped
        File "dropbox/client/main.pyc", line 5816, in _init_components_for_account
        File "dropbox/client/main.pyc", line 5740, in create_sync_engine
        File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
        File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
        File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
        File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
        File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
        File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
      fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

       

      • arjouns's avatar
        arjouns
        Explorer | Level 3

        Hola de nuevo, tras días sin respuesta, vuelvo a probar suerte... ¿Alguien podría ayudarme? Gracias

About Haz una pregunta

Busca respuestas en las conversaciones iniciadas por otros usuarios. Si no encuentras la respuesta que necesitas, haz una nueva pregunta.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!