You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

arjouns's avatar
arjouns
Explorer | Level 3
3 years ago

No ha sido posible iniciar Dropbox (MacOS Monterrey)

Me pidió actualizar la app tras años utilizándola y al actualizarse y reiniciar el ordenador me dice que "no ha sido posible iniciar Dropbox". Ya le di permisos en accesibilidad. Esta es la info que ...
Instalaciones e integraciones
  • arjouns's avatar
    arjouns
    Explorer | Level 3
    3 years ago

    Hola Fernando, muchas gracias por contestar.

     

    He realizado todos y cada uno de los pasos indicados en la "configuración avanzada" hasta en dos ocasiones y sigue mostrando el mismo error al tratar de iniciar la app de dropbox. Aquí le dejo el nuevo mensaje por si hubiera cambiado algo respecto al anterior. Por favor ayúdenme, lo necesito para trabajar...

     

    Bajo mi desconocimiento quizás la solución se encuentre en la última línea del mensaje: "fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock""

     

    El mensaje completo:

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 162.4.5419
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
    bn.is_frozen: True
    machine_id: 5ce7a573-4698-5e87-80da-576236cc2c8b
    pid: 546
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='cristhianarjonillagarcia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cristhian Arjonilla Garcia', pw_dir='/Users/cristhianarjonillagarcia', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='cristhianarjonillagarcia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cristhian Arjonilla Garcia', pw_dir='/Users/cristhianarjonillagarcia', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/cristhianarjonillagarcia'
    appdata: '/Users/cristhianarjonillagarcia/.dropbox/instance1'
             real_path='/Users/cristhianarjonillagarcia/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/cristhianarjonillagarcia/Library/CloudStorage/Dropbox'
                  real_path='/Users/cristhianarjonillagarcia/Library/CloudStorage/Dropbox'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/6z/p229pjyx66v0bcdkvgj323vr0000gn/T'
             real_path='/private/var/folders/6z/p229pjyx66v0bcdkvgj323vr0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 803, in wrapper
      File "dropbox/client/main.pyc", line 6289, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 306, in _wrapped
      File "dropbox/client/main.pyc", line 5816, in _init_components_for_account
      File "dropbox/client/main.pyc", line 5740, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
      File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
      File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
      File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
      File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

     

    • arjouns's avatar
      arjouns
      Explorer | Level 3
      3 years ago

      Hola de nuevo, tras días sin respuesta, vuelvo a probar suerte... ¿Alguien podría ayudarme? Gracias

About Haz una pregunta

Busca respuestas en las conversaciones iniciadas por otros usuarios. Si no encuentras la respuesta que necesitas, haz una nueva pregunta.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!