El lunes de esta semana, Dropbox me inhabilitó la cuenta. He estado intentando comunicarme con el soporte, pero debido a que no puedo acceder a la cuenta, no tengo forma de hacerlo de manera directa. Estoy pagando por mi cuenta y ahora unilateralmente no tengo forma de comunicarme con el servicio. Al parecer e infringido alguna norma, lo que es raro ya que no estoy compartiendo material con terceros, salvo con mi mismo equipo de trabajo, entonces no logro comprender que he realizado mal. En mi cuenta tengo archivos personales y prácticamente todo mi trabajo. Ahora estoy de brazos cruzados y no logro comunicarme con nadie. ¿Podrían ayudarme a encontrar una solución? Me encantaría sentir que estoy hablando con alguien y no con un robot.
Hola Fernando, he leído y releído ese artículo como 20 veces en el transcurso de estos días y siento que nada aplica a lo que había en mi cuenta y al uso que le daba a la misma. He escrito un montón de veces diciendo que creo que es un error y solicitando una revisión, pero no hay respuesta. No hay caso.
Agradecería me pudieran ayudar, al menos a descargar algunas carpetas que son material muy sensible y personal para mi.
¿Alguna posibilidad de ayuda real por acá? No hay forma de comunicarse con nadie del soporte, los links están todos rotos, las respuestas parecen automáticas, como es posible que haya estado pagando por un servicio por un par de años y que de la nada me bloquean y nadie responde. ¿Por favor me podrían asistir de algún modo?
Hola, Alberto. La verdad es que es un problemón lo que te ha pasado. Hace tiempo un amigo mío tuvo un problema similar y, al no poder acceder a su cuenta, abrió otro y desde ahí se puso en contacto con el servicio técnico. Es una idea rara pero le funcionó. Espero que haya suerte
Muchas gracias Fernandrop, voy a intentar esto que planteas. En este momento, yo estoy hablando desde una nueva cuenta para ver si me dan bola, pero intentaré ponerme en contacto con el soporte de manera directa a ver que pasa, ya que pareciera que a nadie de Dropbox le interesa solucionar el problema.
About Haz una pregunta
Busca respuestas en las conversaciones iniciadas por otros usuarios. Si no encuentras la respuesta que necesitas, haz una nueva pregunta.
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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El lunes de esta semana, Dropbox me inhabilitó la cuenta. He estado intentando comunicarme con el soporte, pero debido a que no puedo acceder a la cuenta, no tengo forma de hacerlo de manera directa. Estoy pagando por mi cuenta y ahora unilateralmente no tengo forma de comunicarme con el servicio. Al parecer e infringido alguna norma, lo que es raro ya que no estoy compartiendo material con terceros, salvo con mi mismo equipo de trabajo, entonces no logro comprender que he realizado mal. En mi cuenta tengo archivos personales y prácticamente todo mi trabajo. Ahora estoy de brazos cruzados y no logro comunicarme con nadie. ¿Podrían ayudarme a encontrar una solución? Me encantaría sentir que estoy hablando con alguien y no con un robot.
Por favor requiero ayuda.
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El lunes de esta semana, Dropbox me inhabilitó la cuenta. He estado intentando comunicarme con el soporte, pero debido a que no puedo acceder a la cuenta, no tengo forma de hacerlo de manera directa. Estoy pagando por mi cuenta y ahora unilateralmente no tengo forma de comunicarme con el servicio. Al parecer e infringido alguna norma, lo que es raro ya que no estoy compartiendo material con terceros, salvo con mi mismo equipo de trabajo, entonces no logro comprender que he realizado mal. En mi cuenta tengo archivos personales y prácticamente todo mi trabajo. Ahora estoy de brazos cruzados y no logro comunicarme con nadie. ¿Podrían ayudarme a encontrar una solución? Me encantaría sentir que estoy hablando con alguien y no con un robot.
Por favor requiero ayuda.
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Me han inhabilitado la cuenta","moderationData":{"__ref":"ModerationData:moderation_data:814948"},"body":"
Si tienes problemas con una cuenta inhabilitada revisa este artículo para ver si es tu caso y que puedes hacer al respecto.
\n
¡Espero que esta información te sea de utilidad!
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Hola Fernando, he leído y releído ese artículo como 20 veces en el transcurso de estos días y siento que nada aplica a lo que había en mi cuenta y al uso que le daba a la misma. He escrito un montón de veces diciendo que creo que es un error y solicitando una revisión, pero no hay respuesta. No hay caso.
Agradecería me pudieran ayudar, al menos a descargar algunas carpetas que son material muy sensible y personal para mi.
Por favor.
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¿Alguna posibilidad de ayuda real por acá? No hay forma de comunicarse con nadie del soporte, los links están todos rotos, las respuestas parecen automáticas, como es posible que haya estado pagando por un servicio por un par de años y que de la nada me bloquean y nadie responde. ¿Por favor me podrían asistir de algún modo?
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¿Alguna noticia con esto? Por favor responder...
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Hola, Alberto. La verdad es que es un problemón lo que te ha pasado. Hace tiempo un amigo mío tuvo un problema similar y, al no poder acceder a su cuenta, abrió otro y desde ahí se puso en contacto con el servicio técnico. Es una idea rara pero le funcionó. Espero que haya suerte
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Muchas gracias Fernandrop, voy a intentar esto que planteas. En este momento, yo estoy hablando desde una nueva cuenta para ver si me dan bola, pero intentaré ponerme en contacto con el soporte de manera directa a ver que pasa, ya que pareciera que a nadie de Dropbox le interesa solucionar el problema.
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