Learn how to make the most out of the Dropbox Community here 💙!

Acceso y seguridad de la cuenta

32 Topics
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He estado intentando comunicarme con el soporte, pero debido a que no puedo acceder a la cuenta, no tengo forma de hacerlo de manera directa. Estoy pagando por mi cuenta y ahora unilateralmente no tengo forma de comunicarme con el servicio. Al parecer e infringido alguna norma, lo que es raro ya que no estoy compartiendo material con terceros, salvo con mi mismo equipo de trabajo, entonces no logro comprender que he realizado mal. En mi cuenta tengo archivos personales y prácticamente todo mi trabajo. Ahora estoy de brazos cruzados y no logro comunicarme con nadie. ¿Podrían ayudarme a encontrar una solución? Me encantaría sentir que estoy hablando con alguien y no con un robot. Por favor requiero ayuda. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"773","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:814776":{"__typename":"Conversation","id":"conversation:814776","topic":{"__typename":"ForumTopicMessage","uid":814776},"lastPostingActivityTime":"2025-01-07T06:13:35.044-08:00","solved":false},"User:user:1895604":{"__typename":"User","uid":1895604,"login":"materializarte","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1895604"},"ForumTopicMessage:message:814776":{"__typename":"ForumTopicMessage","subject":"Sesión activa sospechosa en mi cuenta tras el robo de mi laptop","conversation":{"__ref":"Conversation:conversation:814776"},"id":"message:814776","revisionNum":1,"uid":814776,"depth":0,"board":{"__ref":"Forum:board:104001000"},"author":{"__ref":"User:user:1895604"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2024-12-27T19:19:52.958-08:00","lastPublishTime":"2024-12-27T19:19:52.958-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola, comunidad de Dropbox, Recientemente, mi computadora portátil fue robada, y por medidas de seguridad, tomé varias acciones para proteger mi cuenta de Dropbox: Cambié mi contraseña inmediatamente. Activé la verificación en dos pasos. Cerré todas las sesiones activas desde la configuración de seguridad. Sin embargo, aún sigo viendo una sesión activa en Santiago de Cali, Valle del Cauca, Colombia, que no reconozco ya que yo vivo en otra ciudad de Colombia. A pesar de que ya cerré las sesiones y cambié mi contraseña, no aparece un ícono o botón para cerrar esta sesión de manera manual. ¿Alguien más ha tenido un problema similar o sabe cómo cerrar esta sesión? ¿Es posible que sea solo un error de visualización? Estoy preocupada por la seguridad de mi cuenta y agradecería cualquier ayuda o consejo. Gracias de antemano. Saludos, Claudia ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"859","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:811412":{"__typename":"Conversation","id":"conversation:811412","topic":{"__typename":"ForumTopicMessage","uid":811412},"lastPostingActivityTime":"2024-12-19T11:13:32.855-08:00","solved":false},"User:user:1891805":{"__typename":"User","uid":1891805,"login":"jponce20","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1891805"},"ForumTopicMessage:message:811412":{"__typename":"ForumTopicMessage","subject":"ERROR PONER EDAD","conversation":{"__ref":"Conversation:conversation:811412"},"id":"message:811412","revisionNum":1,"uid":811412,"depth":0,"board":{"__ref":"Forum:board:104001000"},"author":{"__ref":"User:user:1891805"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2024-11-29T18:29:59.382-08:00","lastPublishTime":"2024-11-29T18:29:59.382-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas tardes, cometi un error al teclear la edad y se entiende como menor de edad, por ahora me van a bloquear la cuenta. que datos necesitan para que puedan darme la solucion a esto ya que es una cuenta de trabajo.   Saludos ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"236","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:806115":{"__typename":"Conversation","id":"conversation:806115","topic":{"__typename":"ForumTopicMessage","uid":806115},"lastPostingActivityTime":"2024-11-08T13:36:38.066-08:00","solved":false},"User:user:1887356":{"__typename":"User","uid":1887356,"login":"Urito","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1887356"},"ForumTopicMessage:message:806115":{"__typename":"ForumTopicMessage","subject":"Contraseña","conversation":{"__ref":"Conversation:conversation:806115"},"id":"message:806115","revisionNum":1,"uid":806115,"depth":0,"board":{"__ref":"Forum:board:104001000"},"author":{"__ref":"User:user:1887356"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2024-11-07T18:04:49.211-08:00","lastPublishTime":"2024-11-07T18:04:49.211-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"Hola Quiero restablecer contraseña y no me llega nunca el email. Alguna otra forma???","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"86","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:804206":{"__typename":"Conversation","id":"conversation:804206","topic":{"__typename":"ForumTopicMessage","uid":804206},"lastPostingActivityTime":"2024-10-30T17:43:43.637-07:00","solved":false},"User:user:1884879":{"__typename":"User","uid":1884879,"login":"HECTORGARRID","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1884879"},"ForumTopicMessage:message:804206":{"__typename":"ForumTopicMessage","subject":"INICIO SESION","conversation":{"__ref":"Conversation:conversation:804206"},"id":"message:804206","revisionNum":3,"uid":804206,"depth":0,"board":{"__ref":"Forum:board:104001000"},"author":{"__ref":"User:user:1884879"},"metrics":{"__typename":"MessageMetrics","views":85},"postTime":"2024-10-29T15:47:08.454-07:00","lastPublishTime":"2024-10-30T17:43:43.637-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Estimado equipo de soporte de Dropbox,  Me comunico con ustedes para solicitar su ayuda en relación con el acceso a mi cuenta. He experimentado un incidente de seguridad en el que mi teléfono celular y correo electrónico han sido comprometidos,(hackeados) y como consecuencia no puedo acceder a mi cuenta de Dropbox. ni recibir el proceso del código; la cuenta es [email removed as per Community Guidelines] Entendiendo que su equipo debe garantizar la seguridad y confidencialidad de la información de sus usuarios, por lo que estoy dispuesto a proporcionar cualquier documentación adicional que sea necesaria. Adjunto también los comprobantes de pago realizados a través de PayPal,(cuyo correo es el mismo por donde realiza el abono) que demuestran mi suscripción activa con ustedes.  Dado que mi cuenta ha sido comprometida, quisiera solicitar un proceso alternativo para verificar mi identidad y restablecer el acceso. Cualquier orientación que pueda darme para resolver esta situación sería muy apreciada.  Agradezco su atención y quedo a la espera de su respuesta.  Atentamente,  HECTOR GARRIDO ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1148","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:802347":{"__typename":"Conversation","id":"conversation:802347","topic":{"__typename":"ForumTopicMessage","uid":802347},"lastPostingActivityTime":"2024-10-22T05:47:50.684-07:00","solved":false},"User:user:1882565":{"__typename":"User","uid":1882565,"login":"carloscuellar","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1882565"},"ForumTopicMessage:message:802347":{"__typename":"ForumTopicMessage","subject":"borraron mi cuenta y mis archivos permanentemente","conversation":{"__ref":"Conversation:conversation:802347"},"id":"message:802347","revisionNum":1,"uid":802347,"depth":0,"board":{"__ref":"Forum:board:104001000"},"author":{"__ref":"User:user:1882565"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2024-10-21T16:33:11.302-07:00","lastPublishTime":"2024-10-21T16:33:11.302-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" buenas noches, tengo un problema muy grande, no vi el correo que me enviaron bloqueando mi cuenta y ahora borraron mi cuenta y mis archivos. Estoy desesperado por que mi vida esta en esos archivos. Abri otra cuenta para poder comunicarme con Dropbox. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"252","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:798220":{"__typename":"Conversation","id":"conversation:798220","topic":{"__typename":"ForumTopicMessage","uid":798220},"lastPostingActivityTime":"2024-10-03T05:38:32.834-07:00","solved":false},"User:user:1876827":{"__typename":"User","uid":1876827,"login":"Pilar Mmoreno","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1876827"},"ForumTopicMessage:message:798220":{"__typename":"ForumTopicMessage","subject":"EQUIPO ELIMINADO","conversation":{"__ref":"Conversation:conversation:798220"},"id":"message:798220","revisionNum":3,"uid":798220,"depth":0,"board":{"__ref":"Forum:board:104001000"},"author":{"__ref":"User:user:1876827"},"metrics":{"__typename":"MessageMetrics","views":120},"postTime":"2024-10-01T02:55:07.477-07:00","lastPublishTime":"2024-10-03T05:38:32.834-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola buenos días, espero que estén todos bien. \n   \n Mi cuestión es la siguiente: me ha llegado un mensaje en el que dice \"Te informamos de que el equipo Srta. Pilar Moreno se ha eliminado para siempre por seguir bloqueado después del 31 de agosto de 2024. Esto incluye las cuentas de administrador y miembro, además de los archivos.\" \n   \n ¿Cómo podría recuperar este equipo? Tengo archivos muy importantes en él.  \n   \n Gracias de antemano. 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