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Vicente 's avatar
Vicente
Explorer | Level 3
3 years ago

Cuenta inhabilitada,que opción tengo para poder entrar?

Hola ,no puedo entrar en mi cuenta,pone que está inhabilitada.Antes de ayer cambié la configuración de la app para que subiera automáticamente tanto los archivos de foto/video cámara como WhatsApp,supongo que el problema vendrá de algún archivo de vídeo o foto que se a subido por error (el típico video erótico de los grupos)y haya sido el motivo de la inhabilitación.Como puedo solucionarlo?tengo muchas fotos y vídeos familiares importantes
Cuentas y facturación

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    • Vicente 's avatar
      Vicente
      Explorer | Level 3
      3 years ago
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      No tengo manera de ponerme en contacto con nadie... he mandado varios mensajes a support@dropbox.com y siempre me responden lo mismo ... que he vulnerado la terminos y politica de la cuenta y que esta deshabilitada..... Necesito entrar en mi cuenta para recuperar las fotos y videos de MI FAMILIA... HIJO ,MADRE,PADRE, HERMANOS.Si se ha vulnerado algo que borrern lo que crean conveniente pero que me dejen tener MIS fotos .No entiendo que es lo dificil de resolver.

      • Fernando's avatar
        Fernando
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
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        Hola, @Vicente:
         
        Desde la comunidad no tenemos acceso a tu cuenta, por lo que no tenemos una forma de ayudarte más que referirte a contactar con el soporte. En estos casos, necesitamos que contactes con el equipo de asistencia de Dropbox para que puedan ayudarte (abre el enlace en un navegador que no tengas iniciada la sesión con una cuenta de Dropbox y crea un ticket).
         
        ¡Que tengas un muy buen día!

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Cuenta inhabilitada,que opción tengo para poder entrar?","moderationData":{"__ref":"ModerationData:moderation_data:651792"},"body":"
Hola, Vicente :
\n
 
\n
¡Bienvenida a la Comunidad de Dropbox!
\n
 
\n
En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (abre el enlace en un navegador que no tengas iniciada la sesión con una cuenta de Dropbox). 
\n
 
\n
¡Espero que esta información te sea de utilidad! 
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Hola, :
\n
 
\n
¡Bienvenida a la Comunidad de Dropbox!
\n
 
\n
En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (abre el enlace en un navegador que no tengas iniciada la sesión con una cuenta de Dropbox). 
\n
 
\n
¡Espero que esta información te sea de utilidad! 
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No tengo manera de ponerme en contacto con nadie... he mandado varios mensajes a support@dropbox.com y siempre me responden lo mismo ... que he vulnerado la terminos y politica de la cuenta y que esta deshabilitada..... Necesito entrar en mi cuenta para recuperar las fotos y videos de MI FAMILIA... HIJO ,MADRE,PADRE, HERMANOS.Si se ha vulnerado algo que borrern lo que crean conveniente pero que me dejen tener MIS fotos .No entiendo que es lo dificil de resolver.

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No tengo manera de ponerme en contacto con nadie... he mandado varios mensajes a support@dropbox.com y siempre me responden lo mismo ... que he vulnerado la terminos y politica de la cuenta y que esta deshabilitada..... Necesito entrar en mi cuenta para recuperar las fotos y videos de MI FAMILIA... HIJO ,MADRE,PADRE, HERMANOS.Si se ha vulnerado algo que borrern lo que crean conveniente pero que me dejen tener MIS fotos .No entiendo que es lo dificil de resolver.

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Hola, @Vicente:
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Desde la comunidad no tenemos acceso a tu cuenta, por lo que no tenemos una forma de ayudarte más que referirte a contactar con el soporte. En estos casos, necesitamos que contactes con el equipo de asistencia de Dropbox para que puedan ayudarte (abre el enlace en un navegador que no tengas iniciada la sesión con una cuenta de Dropbox y crea un ticket).
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¡Que tengas un muy buen día!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":1,"postTime":"2023-01-18T14:38:12.583-08:00","lastPublishTime":"2023-01-18T14:38:12.583-08:00","metrics":{"__typename":"MessageMetrics","views":1041},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:650906/message:652098","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1686","rawBody":"
Hola, @Vicente:
\n
 
\n
Desde la comunidad no tenemos acceso a tu cuenta, por lo que no tenemos una forma de ayudarte más que referirte a contactar con el soporte. En estos casos, necesitamos que contactes con el equipo de asistencia de Dropbox para que puedan ayudarte (abre el enlace en un navegador que no tengas iniciada la sesión con una cuenta de Dropbox y crea un ticket).
\n
 
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¡Que tengas un muy buen día!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:652098_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743510236270":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743510236270","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1743510236270":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1743510236270","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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