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Hugo_Rene's avatar
Hugo_Rene
Explorer | Level 3
7 years ago
Solved

Carpeta duplicada en cuenta personal y cuenta empresarial

1. Tengo dos cuentas, una personal y otra empresarial. Ambas son de NO paga.

2. En mi cuenta personal tengo una carpeta, la llamaré "informacion"

3. Compré una nueva computadora y vinculé mis dos cuentas de dropbox (persona y empresarial)

4. La carpeta "Información", que solo debería estar en cuenta personal, TAMBIÉN me aparece en la cuenta empresarial.

5. Si elimino un archivo en la carpeta "información" de mi cuenta empresarial, también se borra en mi cuenta personal.

6. Ya revisé en dropbox, la carpeta "información" no está compartida hacia mi cuenta empresarial; de hecho no está compartida a ninguna cuenta.

 

Mi pregunta es:
¿Cómo desvinculo o elimino la carpeta "información" de mi cuenta empresarial y que solo quede en mi cuenta personal?

-- (En el punto 5, ya indiqué que si intento eliminar un archivo, se elimina en las dos cuentas).

  • Eduardo's avatar
    Eduardo
    7 years ago
    Hola Hugo_Rene
     
    Te damos la bienvenida a la comunidad de Dropbox.
     
    Por todo que entiendo tienes una cuenta personal de Dropbox conectada a una cuenta de trabajo de Dropbox. Hay una carpeta igual en las dos cuentas y los cambios que realizas dentro de esta carpeta se reflejan en ambas cuentas.
     
    Por todo que comentas, entiendo que hay una carpeta compartida entre las cuentas en cuestión. Como comentas que la carpeta no está compartida, es posible que sea una subcarpeta dentro de una carpeta compartida.
     
    Así te recomiendo buscar en la ruta de la carpeta en cuestión si hay una carpeta principal que está compartida entre las cuentas. Podrás hacerlo desde la página web de tu cuenta de Dropbox. Las carpetas compartidas llevan un icono con un dibujo de dos personas.
     
    Si aún así no logras encontrar la carpeta compartida y dejar de compartirla, te recomiendo contactar el soporte de Dropbox con la siguiente información:
     
    • • El nombre de la carpeta con problemas.
    • • La dirección de correo electrónico de los usuarios que tienen problemas
    • • Los nombres de algunos de los archivos con los que tienes problemas
     
    Así podrán ayudarte con la investigación :)

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  • Eduardo's avatar
    Eduardo
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
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    Hola Hugo_Rene
     
    Te damos la bienvenida a la comunidad de Dropbox.
     
    Por todo que entiendo tienes una cuenta personal de Dropbox conectada a una cuenta de trabajo de Dropbox. Hay una carpeta igual en las dos cuentas y los cambios que realizas dentro de esta carpeta se reflejan en ambas cuentas.
     
    Por todo que comentas, entiendo que hay una carpeta compartida entre las cuentas en cuestión. Como comentas que la carpeta no está compartida, es posible que sea una subcarpeta dentro de una carpeta compartida.
     
    Así te recomiendo buscar en la ruta de la carpeta en cuestión si hay una carpeta principal que está compartida entre las cuentas. Podrás hacerlo desde la página web de tu cuenta de Dropbox. Las carpetas compartidas llevan un icono con un dibujo de dos personas.
     
    Si aún así no logras encontrar la carpeta compartida y dejar de compartirla, te recomiendo contactar el soporte de Dropbox con la siguiente información:
     
    • • El nombre de la carpeta con problemas.
    • • La dirección de correo electrónico de los usuarios que tienen problemas
    • • Los nombres de algunos de los archivos con los que tienes problemas
     
    Así podrán ayudarte con la investigación :)

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1. Tengo dos cuentas, una personal y otra empresarial. Ambas son de NO paga.

2. En mi cuenta personal tengo una carpeta, la llamaré \"informacion\"

3. Compré una nueva computadora y vinculé mis dos cuentas de dropbox (persona y empresarial)

4. La carpeta \"Información\", que solo debería estar en cuenta personal, TAMBIÉN me aparece en la cuenta empresarial.

5. Si elimino un archivo en la carpeta \"información\" de mi cuenta empresarial, también se borra en mi cuenta personal.

6. Ya revisé en dropbox, la carpeta \"información\" no está compartida hacia mi cuenta empresarial; de hecho no está compartida a ninguna cuenta.

 

Mi pregunta es:
¿Cómo desvinculo o elimino la carpeta \"información\" de mi cuenta empresarial y que solo quede en mi cuenta personal?

-- (En el punto 5, ya indiqué que si intento eliminar un archivo, se elimina en las dos cuentas).

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1. Tengo dos cuentas, una personal y otra empresarial. Ambas son de NO paga.

2. En mi cuenta personal tengo una carpeta, la llamaré \"informacion\"

3. Compré una nueva computadora y vinculé mis dos cuentas de dropbox (persona y empresarial)

4. La carpeta \"Información\", que solo debería estar en cuenta personal, TAMBIÉN me aparece en la cuenta empresarial.

5. Si elimino un archivo en la carpeta \"información\" de mi cuenta empresarial, también se borra en mi cuenta personal.

6. Ya revisé en dropbox, la carpeta \"información\" no está compartida hacia mi cuenta empresarial; de hecho no está compartida a ninguna cuenta.

 

Mi pregunta es:
¿Cómo desvinculo o elimino la carpeta \"información\" de mi cuenta empresarial y que solo quede en mi cuenta personal?

-- (En el punto 5, ya indiqué que si intento eliminar un archivo, se elimina en las dos cuentas).

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Hola Hugo_Rene
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Te damos la bienvenida a la comunidad de Dropbox.
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Por todo que entiendo tienes una cuenta personal de Dropbox conectada a una cuenta de trabajo de Dropbox. Hay una carpeta igual en las dos cuentas y los cambios que realizas dentro de esta carpeta se reflejan en ambas cuentas.
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Por todo que comentas, entiendo que hay una carpeta compartida entre las cuentas en cuestión. Como comentas que la carpeta no está compartida, es posible que sea una subcarpeta dentro de una carpeta compartida.
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Así te recomiendo buscar en la ruta de la carpeta en cuestión si hay una carpeta principal que está compartida entre las cuentas. Podrás hacerlo desde la página web de tu cuenta de Dropbox. Las carpetas compartidas llevan un icono con un dibujo de dos personas.
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Si aún así no logras encontrar la carpeta compartida y dejar de compartirla, te recomiendo contactar el soporte de Dropbox con la siguiente información:
\n
 
\n
\n\n
\n
\n\n
\n
\n\n
\n
 
\n
Así podrán ayudarte con la investigación :)
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-08-20T14:32:55.196-07:00","lastPublishTime":"2018-08-20T14:36:09.653-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":6563},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:292548/message:292736","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"4951","rawBody":"
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Hola 
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Te damos la bienvenida a la comunidad de Dropbox.
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Por todo que entiendo tienes una cuenta personal de Dropbox conectada a una cuenta de trabajo de Dropbox. Hay una carpeta igual en las dos cuentas y los cambios que realizas dentro de esta carpeta se reflejan en ambas cuentas.
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Por todo que comentas, entiendo que hay una carpeta compartida entre las cuentas en cuestión. Como comentas que la carpeta no está compartida, es posible que sea una subcarpeta dentro de una carpeta compartida.
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Así te recomiendo buscar en la ruta de la carpeta en cuestión si hay una carpeta principal que está compartida entre las cuentas. Podrás hacerlo desde la página web de tu cuenta de Dropbox. Las carpetas compartidas llevan un icono con un dibujo de dos personas.
\n
 
\n
Si aún así no logras encontrar la carpeta compartida y dejar de compartirla, te recomiendo contactar el soporte de Dropbox con la siguiente información:
\n
 
\n
\n\n
\n
\n\n
\n
\n\n
\n
 
\n
Así podrán ayudarte con la investigación :)
\n
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