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New member | Level 2

7 months ago

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Cambie mi cuenta de correo y ahora no encuentro mis archivos guardados

Hola tengo un problema, realice un cambio de correo electrónico personal asociado a mi cuenta de Dropbox, el cambio se realizó con exito pero ahora no encuentro ninguno de mis archivos guardados ante...

Archivos y carpetas

Cuentas y facturación

Restaurar

SantiagoDBX
7 months ago
Hola Evpersal

Gracias por tu post y lamento mucho el inconveniente con tus archivos.

Cambiar un correo electrónico de una cuenta no hace que se eliminen los archivos almacenados en ella. ¿Puede ser que hayas creado la cuenta desde cero? , ¿es posible que tu cuenta siga activa con el correo anterior? .

Bien, en estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte(accede al enlace desde una ventana del navegador en la que no tengas iniciada sesión con una cuenta de Dropbox).

Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).

¡Espero que esta información te sea de utilidad!

SantiagoDBX

Dropbox Staff

7 months ago

Hola Evpersal

Gracias por tu post y lamento mucho el inconveniente con tus archivos.

Cambiar un correo electrónico de una cuenta no hace que se eliminen los archivos almacenados en ella. ¿Puede ser que hayas creado la cuenta desde cero? , ¿es posible que tu cuenta siga activa con el correo anterior? .

Bien, en estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte(accede al enlace desde una ventana del navegador en la que no tengas iniciada sesión con una cuenta de Dropbox).

Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).

¡Espero que esta información te sea de utilidad!

emeterio35

New member | Level 1

2 months ago

Hola SantiagoDBX , buenos días. Me encuentro en una situación parecida a la descrita más arriba. Tengo una cuenta de Dropbox que utilizaba de tanto en tanto para compartir fotos de mis viajes. Estaba ligada la cuenta de correo de mi trabajo. Hace un tiempo k me jubilé y la cuenta la desactivó la empresa.

Ahora que me gustaría ingresar de nuevo no lo consigo porque envía el código de activación a ese email que ya no existe y lógicamente no puedo consultar.

Serías tan amable de decirme qué puedo hacer?

Gracias por adelantado.

Baster
New member | Level 1
2 months ago
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A mi me pasa lo mismo. El email de la empresa está desactivado y solo conservo el número de móvil de empresa -que ahora lo tiene la persona que me sustituyó en el trabajo-. Me gustaría recuperar los archivos de esta cuenta. Muchas gracias.
emeterio35
New member | Level 1
2 months ago
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SantiagoDBX, hola de nuevo. He intentado responder a tu email pero me lo devuelve. Te comento por esta vía.
He intentado lo k me propone y no encuentro la manera de contactar con el equipo de asistencia. He seguido el link del email y me lleva a una página donde hay más links y no veo la manera de contactar con nadie.
Cómo debo hacerlo? Gracias
- SantiagoDBX
  Dropbox Staff
  2 months ago
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  Hola, emeterio35 :
  
  Siento lo que mencionas.
  
  Te he enviado un email a la dirección de correo electrónico asociada con tu perfil en el foro.
  
  Por favor, revisa tu bandeja de entrada para leer mi último mensaje.
  
  ¡Gracias!
  - emeterio35
    New member | Level 1
    2 months ago
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    Gracias. No lo había visto pero ya he contestado

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Si no encuentras la respuesta que necesitas, haz una nueva pregunta.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bi02Ni1hU2l3aXA\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:104007A"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Spanish"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:104007A"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Haz una pregunta","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":4355,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-13T13:56:55.185-07:00"},"eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1870626":{"__typename":"User","id":"user:1870626","uid":1870626,"login":"Evpersal","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-09T14:01:57.153-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:793559":{"__typename":"ForumTopicMessage","uid":793559,"subject":"Cambie mi cuenta de correo y ahora no encuentro mis archivos guardados","id":"message:793559","revisionNum":3,"repliesCount":10,"author":{"__ref":"User:user:1870626"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:104001000"},"conversation":{"__ref":"Conversation:conversation:793559"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:793559"},"body@stripHtml({\"truncateLength\":200})":" Hola tengo un problema, realice un cambio de correo electrónico personal asociado a mi cuenta de Dropbox, el cambio se realizó con exito pero ahora no encuentro ninguno de mis archivos guardados ante...","body@stringLength":"443","rawBody":"

*como información extra, los documentos no puedo verlos en la verción en linea de Dropbox pero si puedo verlos en la carpeta de Dropbox de mi PC por ahora.

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Ahora que me gustaría ingresar de nuevo no lo consigo porque envía el código de activación a ese email que ya no existe y lógicamente no puedo consultar.

Serías tan amable de decirme qué puedo hacer?

Gracias por adelantado.

","body@stringLength":"752","rawBody":"

Hola , buenos días. Me encuentro en una situación parecida a la descrita más arriba. Tengo una cuenta de Dropbox que utilizaba de tanto en tanto para compartir fotos de mis viajes. Estaba ligada la cuenta de correo de mi trabajo. Hace un tiempo k me jubilé y la cuenta la desactivó la empresa.

Ahora que me gustaría ingresar de nuevo no lo consigo porque envía el código de activación a ese email que ya no existe y lógicamente no puedo consultar.

Serías tan amable de decirme qué puedo hacer?

Gracias por adelantado.

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Hola Evpersal

Gracias por tu post y lamento mucho el inconveniente con tus archivos.

Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).

¡Espero que esta información te sea de utilidad!

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Hola

Gracias por tu post y lamento mucho el inconveniente con tus archivos.

Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).

¡Espero que esta información te sea de utilidad!

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Cambie mi cuenta de correo y ahora no encuentro mis archivos guardados","moderationData":{"__ref":"ModerationData:moderation_data:822346"},"body":"

A mi me pasa lo mismo. El email de la empresa está desactivado y solo conservo el número de móvil de empresa -que ahora lo tiene la persona que me sustituyó en el trabajo-. Me gustaría recuperar los archivos de esta cuenta. Muchas gracias.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-02-14T06:50:17.229-08:00","lastPublishTime":"2025-02-14T06:50:17.229-08:00","metrics":{"__typename":"MessageMetrics","views":42},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:793559/message:822346","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"246","rawBody":"

SantiagoDBX, hola de nuevo. He intentado responder a tu email pero me lo devuelve. Te comento por esta vía.

He intentado lo k me propone y no encuentro la manera de contactar con el equipo de asistencia. He seguido el link del email y me lleva a una página donde hay más links y no veo la manera de contactar con nadie.

Cómo debo hacerlo? Gracias

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2025-02-20T09:48:44.142-08:00","lastPublishTime":"2025-02-20T09:48:44.142-08:00","metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:793559/message:823287","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDgyMzc4MSw4MjM3ODE","node":{"__ref":"ForumReplyMessage:message:823781"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"564","rawBody":"

, hola de nuevo. He intentado responder a tu email pero me lo devuelve. Te comento por esta vía.

Cómo debo hacerlo? Gracias

Hola, emeterio35 :

Siento lo que mencionas.

Te he enviado un email a la dirección de correo electrónico asociada con tu perfil en el foro.

Por favor, revisa tu bandeja de entrada para leer mi último mensaje.

¡Gracias!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2025-02-24T11:49:52.158-08:00","lastPublishTime":"2025-02-24T11:49:52.158-08:00","metrics":{"__typename":"MessageMetrics","views":14},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:793559/message:823781","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDgyNDQyNyw4MjQ0Mjc","node":{"__ref":"ForumReplyMessage:message:824427"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"450","rawBody":"

Hola, :

Siento lo que mencionas.

Te he enviado un email a la dirección de correo electrónico asociada con tu perfil en el foro.

Por favor, revisa tu bandeja de entrada para leer mi último mensaje.

¡Gracias!

Gracias. No lo había visto pero ya he contestado

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Gracias. No lo había visto pero ya he contestado

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