Ich habe vor ca. 30 Min mein Upgrade zu Dropbox Plus gemacht und das Geld wurde direkt abgebucht. Leider wird mir aber im Account noch immer "Basic" angezeigt und der Speicherplatz wurde nicht erweitert. Als Basic Nutzer hat man zudem ja nicht mal Anrecht auf Support... Was kann ich jetzt machen?? Wurde ich einfach nur massiv abgezockt?
LG Jonas
__
I upgraded to Dropbox Plus about 30 minutes ago and the money was debited directly. Unfortunately, my account still shows “Basic” and the storage space has not been expanded. As a Basic user, you're not even entitled to support... What can I do now? Have I just been ripped off massively? Btw. when trying to close my Account i get told that i'm not able to do so since i still have an ongoing plus subscription...
In der Mehrzahl der Fälle wurde versehentlich beim Upgrade eine andere eMailAdresse angegeben. Damit gibt es zwei Akkounts: den BasicAkkount mit der einen und den Plus-Akkount mit der anderen eMailAdresse.
Kontrollieren Sie bitte, ob die eMailadresse, die Sie durch Klick auf das Avatar/Initialen-icon im popUpFenster nach Klick auf das MenuBar/TaskBar-icon der Dropbox-App sehen.
Wie gesagt. Dropbox hat das Geld genommen und verwehrt den Zugang zu Funktionen und Speicherplatz die ich bezahlt habe. Ich hoffe das sich hier jemand melden wird der mir helfen kann. Denn ohne Zugang zu Support sehe ich schwarz....
Besteht das Problem weiterhin? Können Sie bitte sicherstellen, dass Sie das richtige Dropbox-Konto geupgradet haben?
Es kann einige Zeit dauern, bis das Konto im System auf die kostenpflichtige Version aktualisiert wird.
Wenn das Problem weiterhin besteht, wenden Sie sich bitte an unseren Support auf dieser Seite, indem Sie die betroffenen Zahlungsinformationen eingeben, damit wir Ihnen weiterhelfen können: https://www.dropbox.com/support/billing-issues
Sie können sich bei diesen Problemen an unseren Support wenden, auch wenn Sie ein Basic Konto haben.
Hoffentlich helfen Ihnen diese Informationen weiter.
Viele Grüße, Sarah
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Ich habe vor ca. 30 Min mein Upgrade zu Dropbox Plus gemacht und das Geld wurde direkt abgebucht. Leider wird mir aber im Account noch immer \"Basic\" angezeigt und der Speicherplatz wurde nicht erweitert. Als Basic Nutzer hat man zudem ja nicht mal Anrecht auf Support... Was kann ich jetzt machen?? Wurde ich einfach nur massiv abgezockt?
LG Jonas
__
I upgraded to Dropbox Plus about 30 minutes ago and the money was debited directly. Unfortunately, my account still shows “Basic” and the storage space has not been expanded. As a Basic user, you're not even entitled to support... What can I do now? Have I just been ripped off massively? Btw. when trying to close my Account i get told that i'm not able to do so since i still have an ongoing plus subscription...
LG Jonas
","body@stringLength":"855","rawBody":"
Ich habe vor ca. 30 Min mein Upgrade zu Dropbox Plus gemacht und das Geld wurde direkt abgebucht. Leider wird mir aber im Account noch immer \"Basic\" angezeigt und der Speicherplatz wurde nicht erweitert. Als Basic Nutzer hat man zudem ja nicht mal Anrecht auf Support... Was kann ich jetzt machen?? Wurde ich einfach nur massiv abgezockt?
LG Jonas
__
I upgraded to Dropbox Plus about 30 minutes ago and the money was debited directly. Unfortunately, my account still shows “Basic” and the storage space has not been expanded. As a Basic user, you're not even entitled to support... What can I do now? Have I just been ripped off massively? Btw. when trying to close my Account i get told that i'm not able to do so since i still have an ongoing plus subscription...
LG Jonas
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In der Mehrzahl der Fälle wurde versehentlich beim Upgrade eine andere eMailAdresse angegeben. Damit gibt es zwei Akkounts: den BasicAkkount mit der einen und den Plus-Akkount mit der anderen eMailAdresse.
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Kontrollieren Sie bitte, ob die eMailadresse, die Sie durch Klick auf das Avatar/Initialen-icon im popUpFenster nach Klick auf das MenuBar/TaskBar-icon der Dropbox-App sehen.
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Schön wärs...
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Der Screenshot hier ist noch schöner :D
Besonders gut finde ich den Hinweis: 2,1GB von 2GB belegt, genau über der Info, dass ich 2 TB Speicher haben soll :D
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Also ich hab ein Essential und könnte auf etwas höheres upgrade.
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Also wird das bestehende Abo - bei mir Essential bei Ihnen DropboxPlus - angezeigt!
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Komisch ist nur, dass der SpeicherPlatz falsch angezeigt wird.
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Wie gesagt. Dropbox hat das Geld genommen und verwehrt den Zugang zu Funktionen und Speicherplatz die ich bezahlt habe. Ich hoffe das sich hier jemand melden wird der mir helfen kann. Denn ohne Zugang zu Support sehe ich schwarz....
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Bitte um etwas Geduld - help is on the way…
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Da muss irgendwo ein Fehler sein - bitte um etwas Geduld.
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Besteht das Problem weiterhin? Können Sie bitte sicherstellen, dass Sie das richtige Dropbox-Konto geupgradet haben?
\n
Es kann einige Zeit dauern, bis das Konto im System auf die kostenpflichtige Version aktualisiert wird.
\n
Wenn das Problem weiterhin besteht, wenden Sie sich bitte an unseren Support auf dieser Seite, indem Sie die betroffenen Zahlungsinformationen eingeben, damit wir Ihnen weiterhelfen können: https://www.dropbox.com/support/billing-issues
\n
Sie können sich bei diesen Problemen an unseren Support wenden, auch wenn Sie ein Basic Konto haben.
\n
Hoffentlich helfen Ihnen diese Informationen weiter.
\n
Viele Grüße, Sarah
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