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Cecilia28
4 hours agoNew member | Level 1
Impossible de démarrer Dropbox
Bonjour,
Je n'arrive plus à utiliser dropbox sur mon ordinateur.
Le logiciel ne synchroniait plus rien hier.
J'ai donc désinstallé et re-téléchargé le logiciel. Quand j'essaie de l'installer, j'ai un message d'erreur qui s'affiche indiquant "Impossible de démarrer Dropbox". Je ne sais pas quoi faire…
Voici le code que j'ai reçu et qu'on m'indique de transmettre à l'assistance dropbox.
bn.BUILD_KEY: Dropbox
bn.VERSION: 212.4.5767
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 27353ba4-5d66-5a11-88cb-2aab0c71a1b9
pid: 1502
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='ceciliajim', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cecilia Jim', pw_dir='/Users/ceciliajim', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='ceciliajim', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Cecilia Jim', pw_dir='/Users/ceciliajim', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ceciliajim', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ceciliajim', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/ceciliajim'
appdata: '/Users/ceciliajim/.dropbox/instance3'
real_path='/Users/ceciliajim/.dropbox/instance3'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/ceciliajim/Library/CloudStorage/Dropbox'
real_path='/Users/ceciliajim/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1x/8cfrm07d32l6k_72skjyqw2r0000gn/T'
real_path='/private/var/folders/1x/8cfrm07d32l6k_72skjyqw2r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5910, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 6139, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1046, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Aucun fournisseur de fichier valide trouvé portant l’identifiant com.getdropbox.dropbox.fileprovider/f05695ea-f0b3-4dd9-a27d-5ca925129c09." UserInfo={NSLocalizedDescription=Aucun fournisseur de fichier valide trouvé portant l’identifiant com.getdropbox.dropbox.fileprovider/f05695ea-f0b3-4dd9-a27d-5ca925129c09.}
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